topic Re: Static noise in recordings Arlo Pro 2 cameras in Arlo Pro 2

Static noise in recordings Arlo Pro 2 cameras

Lghpublish — Tue, 12 Oct 2021 17:17:28 GMT

I have 3 wireless cameras on my house and suddenly they all have a static/hissing noise in the background of the recordings. What is causing this and how can I stop it?

Re: Static noise in recordings Arlo Pro 2 cameras

jguerdat — Wed, 13 Oct 2021 13:07:14 GMT

You can try removing all devices from Settings, My Devices and start fresh to see if that helps. If not, use the Contact Support link at the bottom here.

Re: Static noise in recordings Arlo Pro 2 cameras

Lghpublish — Thu, 14 Oct 2021 12:37:42 GMT

Thank you, I'll try that.

Re: Static noise in recordings Arlo Pro 2 cameras

Lghpublish — Thu, 21 Oct 2021 22:33:55 GMT

I removed the devices and now I can’t add the devices back because it says no devices found. I unplugged the power cord and Ethernet cable and reinstalled the Arlo app several times but it still can’t find the devices. What else can I try?

Re: Static noise in recordings Arlo Pro 2 cameras

JessicaP — Fri, 22 Oct 2021 14:52:16 GMT

Hi Lghpublish,

Did you perhaps also remove your Base Station as well or did you just remove your cameras?

Re: Static noise in recordings Arlo Pro 2 cameras

Lghpublish — Fri, 22 Oct 2021 22:35:19 GMT

Hello, I figured out that the administrator had to deleted me as a “friend” and reinvite me and grant access again and then I was able to add the cameras. I still hear a lot of static and background noise.

Re: Static noise in recordings Arlo Pro 2 cameras

JessicaP — Mon, 25 Oct 2021 15:38:35 GMT

Are you viewing this through the Arlo app on your phone device or the web client on your browser? Is it happening on both?

Re: Static noise in recordings Arlo Pro 2 cameras

Lghpublish — Mon, 25 Oct 2021 23:26:58 GMT

I only know how to view it through the Arlo phone app. If there’s another way please let me know.

Re: Static noise in recordings Arlo Pro 2 cameras

StephenB — Tue, 26 Oct 2021 11:45:23 GMT

@Lghpublish wrote:

I only know how to view it through the Arlo phone app. If there’s another way please let me know.

Browse to my.arlo.com in your PC browser.