topic Pro 2 audio can't be accessed on app in Arlo Pro 2

Pro 2 audio can't be accessed on app

RemoteUserTX — Fri, 22 Oct 2021 21:00:54 GMT

In the last week or so, I've been unable to hear the audio on my cameras. The audio emoji on the app screen has an "x" next to it, as if it's been muted. When I click on it, to enable the audio feed, it doesn't repond. This camera is located in an assisted living facility and is my only way to monitor an elderly relative. Accessing the audio is extremely urgent.

Re: Pro 2 audio can't be accessed on app

TomMac — Sat, 23 Oct 2021 13:21:20 GMT

Verify that the audio is toggled on in the cameras settings...

Then if so, try and access the audio from a computer browser at my.arlo.com

( this will see if it is the camera or app )

PS... what device are you using and what OS??

Re: Pro 2 audio can't be accessed on app

RemoteUserTX — Sat, 23 Oct 2021 16:44:26 GMT

Using iOS 14.8, and all settings are correctly positioned.

Interestingly, it self-corrected as randomly as it started. No idea what the issue was or how it was resolved!

Re: Pro 2 audio can't be accessed on app

RemoteUserTX — Sat, 23 Oct 2021 21:33:54 GMT

And… it’s back to muted again 😤

Re: Pro 2 audio can't be accessed on app

Dannybear — Sun, 24 Oct 2021 05:53:19 GMT

Is the issue you have is that you are unable to hear audio from the camera’s microphone when live viewing?

The only way I can get the ‘X’ beside the speaker icon is to reduce the iPhone’s volume control to zero.