topic Re: Library not updating. Receiving notifications but not getting any recordings. in Arlo Pro 2

Arlo App giving notification but not receiving Pro 2 recording in library

Roodzac — Tue, 12 Oct 2021 21:44:39 GMT

My app tells me a camera has motion. When I open app the clip is not displaying under todays date nor is the camera showing the snapshot. Doorbell shows snapshot correctly and manually recording a video displays under the date. This worked fine until last night.

Library not updating. Receiving notifications but not getting any recordings.

340duster — Mon, 11 Oct 2021 22:49:51 GMT

My library is not updating. I am m still receiving notifications, but I can not get the library to update. It will not allow me to change the date to anything more recent than the 6th of October

Re: Vmb4500

jguerdat — Fri, 08 Oct 2021 13:13:38 GMT

Can you live view and manually record? Try rebooting the base and maybe reinserting the camera batteries.

Re: Arlo App giving notification but not saving clip

jguerdat — Fri, 08 Oct 2021 13:20:08 GMT

Do you have an active subscription for the camera? The 3 month trial may have expired.

Re: Arlo App giving notification but not saving clip

Roodzac — Fri, 08 Oct 2021 13:53:34 GMT

I’ve never had a subscription because I only have 4 cameras. We have had the same setup for 3 years and it just stopped working.

Re: Vmb4500

340duster — Fri, 08 Oct 2021 14:31:00 GMT

Yes I can live view and record, I have restarted at least 6 times. No change , I cannot view any thing newer than from the 5th of October. The behavior is exactly the same on the web version as well

Re: Arlo App giving notification but not saving clip

StephenB — Fri, 08 Oct 2021 22:52:52 GMT

@Roodzac wrote:
Doorbell shows snapshot correctly

What doorbell is this?

Re: Arlo App giving notification but not saving clip

Roodzac — Fri, 08 Oct 2021 23:10:11 GMT

It’s the Arlo essential wired. We have never gotten video clips from the doorbell because we don’t subscribe but there is always a snapshot display on that camera. The other cameras are the ones that motion and store a clip. It’s worked fine for three years.

Re: Arlo App giving notification but not saving clip

StephenB — Fri, 08 Oct 2021 23:22:57 GMT

@Roodzac wrote:
The other cameras are the ones that motion and store a clip. It’s worked fine for three years.

And none of the four cameras are recording motion video to the cloud?

Re: Arlo App giving notification but not saving clip

Roodzac — Fri, 08 Oct 2021 23:38:49 GMT

All I can say is they pick up motion and then the clip displays on my app under the date. Yesterday they stopped showing the clips in app but I still get the notifications. I did make one camera go live and clicked record and the clip popped up on the app. But the auto record only notifies me of motion but the clip doesn’t show up. I attached a screen shot of today that shows no clips but I’ve had multiple motions on the cameras.

Re: Arlo App giving notification but not saving clip

StephenB — Fri, 08 Oct 2021 23:43:45 GMT

@Roodzac wrote:
All I can say is they pick up motion and then the clip displays on my app under the date.

Have you tried walking in front of each camera, to make sure that all four are behaving this way? It would be a useful clue.

Also, you might try restarting the base station.

Re: Arlo App giving notification but not saving clip

Roodzac — Sat, 09 Oct 2021 00:48:41 GMT

Yes ma’am! Each of them give me a notification yet none of them update the snapshot or put a clip in the library.

Re: Arlo App giving notification but not saving clip

StephenB — Sat, 09 Oct 2021 00:51:38 GMT

@Roodzac wrote:
Each of them give me a notification yet none of them update the snapshot or put a clip in the library.

Try restarting the base.

Re: Arlo App giving notification but not saving clip

Roodzac — Sat, 09 Oct 2021 02:25:48 GMT

I did a restart in it from the app. Maybe I’ll try to unplug and back in?

Re: Arlo App giving notification but not saving clip

StephenB — Sat, 09 Oct 2021 11:49:16 GMT

@Roodzac wrote:
I did a restart in it from the app. Maybe I’ll try to unplug and back in?

You might need to remove all devices from the account and then re-add them.

Re: Arlo App giving notification but not saving clip

Roodzac — Sat, 09 Oct 2021 12:10:54 GMT

Yea that was going to be my last resort. I’ve researched this topic on here and seen several posts over the last few years where this issues comes up for users and they are always solved by something Arlo does to fix. Seems to me it could be correlated to the app update on the same day potentially.

Arlo pro 2 videos no longer showing in Library

koocifer — Sat, 09 Oct 2021 14:00:03 GMT

Hello,

About 2 days ago my videos stopped showing up in the library. I have 2 friends that have the same set up as I do and they are not experiencing this issue. One did, and it resolved itself. None of us have a subscription plan, and purchased this model because of the 7 day cloud storage.

I have attempted to contact support various times and get routed either here or an automated chat that is no help.

Any ideas?

Thank you for your time

Cameras stopped recording

Aaron493 — Sat, 09 Oct 2021 17:18:21 GMT

3 days ago my cameras stopped recording. I've done all the resets, reboots, settings, etc. Does 2 step verification have anything to do with this? Arlo support has been poor at best.

Re: Arlo pro 2 videos no longer showing in Library

dcfox1 — Sat, 09 Oct 2021 17:25:04 GMT

Have you tried rebooting the base (unplugging it) or cameras (removing battery)?

Re: Arlo pro 2 videos no longer showing in Library

koocifer — Sat, 09 Oct 2021 17:33:22 GMT

I’ve restarted all 3 units. The hub and 2 cameras. Will try removing batteries from camera now.