topic Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode in Arlo Pro 2

Error Http failure response for https://ocapi-app.arlo.com/api/startPairingFactor: 0 Unknown Error

Lalithk7up — Fri, 08 Oct 2021 10:59:35 GMT

Http failure response for https://ocapi-app.arlo.com/api/startPairingFactor: 0 Unknown Error). Tried many possible options. Even created new account and again same error when submitting trusted phone number/e-mail address.

If anyone can find a solution that would be great. Currently cameras are down due to this problem.

Regards,

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

Lalithk7up — Fri, 08 Oct 2021 10:54:07 GMT

I also received the same error (Http failure response for https://ocapi-app.arlo.com/api/startPairingFactor: 0 Unknown Error). Tried many possible options. Even created new account and again same error when submitting trusted phone number/e-mail address.

If anyone can find a solution that would be great. Currently cameras are down due to this problem.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

jcronin — Fri, 08 Oct 2021 11:09:17 GMT

I went to my start up applications in task manager and starting to disable one at a time. I keep on getting errors until I found the right one and bingo all went well. I wish I could remember what the start up application was.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

Lalithk7up — Sat, 09 Oct 2021 03:31:59 GMT

Thanks for the information. But this happens in my iPhone not only in PC. That means it has no link with startup app i believe.

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

JessicaP — Mon, 11 Oct 2021 14:55:13 GMT

Hi Lalithk7up,

Have you tried clearing your cache/cookies on your PC and/or trying on incognito mode or on a different browser?

And for the Arlo iOS app, does this issue occur when you're on WiFi and/or cellular data?

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

Lalithk7up — Tue, 12 Oct 2021 03:22:43 GMT

Hello Jessica,

Thank you for the response.

I'm using Windows 10 PC and iPhone 12 & iPhone 7..

Yes I tried following in my PC and my son's PC (Both Windows 10 genuine software)

1. Tried in different browsers

2. Clearing cookies

3. tried creating a new Arlo account (This gives the same error when submitting phone number, e-mail address for securing the account.

The iPhone tried both 4G and WiFi but same result.

Appreciate if you could help us to overcome this problem.

Regards,

Re: Receiving error when trying to login web. Tried deleting cache, disabled firewall and reset mode

JessicaP — Tue, 12 Oct 2021 15:55:42 GMT

Let me reach out to you via private message to gather more information from you.