topic Arlo customer support RMA in Arlo Pro 2

Arlo customer support RMA

5T — Wed, 13 Oct 2021 15:32:05 GMT

One of my Arlo Pro2 cameras has a faulty sync button, not a software issue.

I am having significant trouble with the Arlo Customer service, this has been going on for months and I have been dealing with at least 4 different arlo staff who all ask me to try stuff to make the camera work. I have been telling them every time that the button does not physically work to no avail.

Does anybody have some advice on how to get this issue sorted, btw the camera is less then a year old.

Thanks

Re: Issues with Arlo customer support

ShayneS — Tue, 12 Oct 2021 23:01:27 GMT

HI @5T

Let me look in to this issue for you. I will provide an update as soon as possible.

Re: Issues with Arlo customer support

ShayneS — Tue, 12 Oct 2021 23:13:18 GMT

It looks like support is requesting an upload of the receipt for a warranty replacement. Did you happen to get that email update for case #42749713 ?

Re: Issues with Arlo customer support

5T — Tue, 12 Oct 2021 23:35:51 GMT

I have already provided the proof of purchase in August when I first submitted my request for support. My original case was unilaterally closed by Arlo because I didn’t respond within 7days which is quite cynical as the typical response time of the Arlo customer support at times exceeds 7 days.

Re: Issues with Arlo customer support

ShayneS — Wed, 13 Oct 2021 15:34:27 GMT

I spoke with the support team & your device is being replaced under warranty. Your RMA number is RMA 7202553. Support should be reaching out to you within your case if they have not already.