topic Re: Inactive camera in Arlo Pro 2

Pro 2 camera says inactive and need subscription but I only have 4 cameras?

westb182 — Mon, 11 Oct 2021 14:21:14 GMT

I have 3 cameras on my pro2 base station and 1 ultra 4K on my 4k base station. Total of 4 cameras. One of my pro2 cameras now says that's its inactive and I need a subscription. I thought up to 5 cameras are free

Re: Inactive camera

jguerdat — Fri, 08 Oct 2021 13:18:13 GMT

The Ultra requires a subscription but the others don't. Check Settings, Subscription, Manage Cameras and arrange as needed.

Re: Inactive camera

westb182 — Fri, 08 Oct 2021 17:09:50 GMT

Under subscription, it only gives me an option to buy arlo secure or CVR plan.

Re: Inactive camera

dcfox1 — Fri, 08 Oct 2021 17:19:01 GMT

@westb182 wrote:
Under subscription, it only gives me an option to buy arlo secure or CVR plan.

The ultra would need a Secure plan if out of the Trial. But there is not single cam Secure Plus for 4K for some reason, just multi cam. But there is a single cam Secure 2k but it won't give you 4K. Not sure why they don't offer a single cam 4k.