topic Arlo Pro 2 not recording and saving to library. Tried rebooting and armed camera. in Arlo Pro 2

Arlo Pro 2 not recording and saving to library. Tried rebooting and armed camera.

mhmh — Mon, 27 Sep 2021 15:25:27 GMT

Library not recording. I have tried rebooting and making sure the camera is armed. Thought that the seven day library cloud was forever

Re: Arlo Pro 2

StephenB — Sun, 26 Sep 2021 11:52:41 GMT

@mhmh wrote:

Library not recording. I have tried rebooting and making sure the camera is armed.

Are you able to make a manual recording?

Re: Arlo Pro 2

mhmh — Sun, 26 Sep 2021 12:24:40 GMT

No there is no icon to manual record. Also if i go to mode, rules, if motion is detected then do, the record video is greyed out

Re: Arlo Pro 2

jguerdat — Sun, 26 Sep 2021 13:17:05 GMT

Start by removing and resyncing the camera.

Re: Arlo Pro 2

StephenB — Sun, 26 Sep 2021 14:04:21 GMT

@mhmh wrote:

No there is no icon to manual record. Also if i go to mode, rules, if motion is detected then do, the record video is greyed out

This is with a Pro 2? Normally this would mean that the camera has no subscription. But the Pro 2 should have the 7-day cloud recording w/o a subscription.

Re: Arlo Pro 2

mhmh — Sun, 26 Sep 2021 22:06:53 GMT

Thanks Stephen, I will continue to troubleshoot

Re: Arlo Pro 2 not recording to library

Crawley — Tue, 12 Oct 2021 14:05:34 GMT

Do you have only pro 2 cameras, or do you have another newer Arlo device?

I have 4 pro2s and a doorbell. When I removed the doorbell the cameras started recording to the library again.

As a test, if you have a newer Arlo device try removing it, reboot your base and test the pro2 cameras.

Re: Arlo Pro 2 not recording to library

StephenB — Tue, 12 Oct 2021 15:14:05 GMT

FWIW, my pro 2s are recording (with a doorbell in the same account). But my pro 2s are covered by a subscription.