topic Re: Can;t See Base Unit on Desktop in Arlo Pro 2

Unable to see base unit on desktop but can see on phone?

hohjoe — Wed, 22 Sep 2021 14:15:16 GMT

I can see the base unit on my phone, but I can't see it on my desktop. I've tried to add a device, but the desktop doesn't discover the base unit.

How can I add the base unit to my desktop?

Thanks

Re: Can;t See Base Unit on Desktop

StephenB — Tue, 21 Sep 2021 17:06:27 GMT

@hohjoe wrote:

I can see the base unit on my phone, but I can't see it on my desktop. I've tried to add a device, but the desktop doesn't discover the base unit.

You don't add it again - it should be showing up if you are using the same account credentials.

Re: Can;t See Base Unit on Desktop

hohjoe — Tue, 21 Sep 2021 21:54:39 GMT

It isn't there, under Devices anyway. I do see the base unit under settings.

The account credentials are the same.

Re: Can;t See Base Unit on Desktop

StephenB — Tue, 21 Sep 2021 22:56:46 GMT

@hohjoe wrote:

It isn't there, under Devices anyway. I do see the base unit under settings.

It doesn't show up on the devices tab on the desktop - just under settings->my devices

Re: Can;t See Base Unit on Desktop

hohjoe — Wed, 22 Sep 2021 12:38:13 GMT

Well, that seems goofy. I can see the videos on my tiny little phone screen from the thumb drive attached to the base unit , but I can't watch them on the PC because the base unit isn't a device?

Re: Can;t See Base Unit on Desktop

jguerdat — Wed, 22 Sep 2021 13:33:33 GMT

Local recordings on the USB drive can only be seen using the app, not a web browser. If you want to view them on a computer, safely eject the drive and plug it into the computer.

Re: Can;t See Base Unit on Desktop

hohjoe — Wed, 22 Sep 2021 13:39:30 GMT

Thanks.

I knew I could plug the thumb drive in the PC. I thought since I could se the videos on the phone remotly I would also be able to see them on the PC.

Re: Can;t See Base Unit on Desktop

StephenB — Wed, 22 Sep 2021 14:22:51 GMT

@hohjoe wrote:

I thought since I could se the videos on the phone remotly I would also be able to see them on the PC.

Unfortunately, you can't.