topic Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net in Arlo Pro 2

Do I need to do anything to receive alerts after moving base and cameras to a different WiFi network

MartyArlo — Mon, 20 Sep 2021 20:57:19 GMT

I moved and set up my base and cameras at my new place, which has a new WiFi network. When I booted everything up all went great, cameras connected and detected motion and alerted me. I was connected to the same WiFi on my cell when I got the alerts for motion detection. But when I left WiFi range, I have not received an alert for motion. I still can enable the live stream though. Is there anything that would cause only motion alerts to stop working since I moved the base to a different WiFi network ?.

Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net

Dannybear — Mon, 20 Sep 2021 21:11:04 GMT

Have you tried rebooting the mobile device?
Try toggling the cellular data function in the mobile settings.

Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net

StephenB — Mon, 20 Sep 2021 21:17:45 GMT

@MartyArlo wrote:

I still can enable the live stream though.

You can livestream when away from home?

@MartyArlo wrote:

I moved and set up my base and cameras at my new place, which has a new WiFi network.

What cameras and base do you have?

Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net

MartyArlo — Tue, 21 Sep 2021 16:00:41 GMT

Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net

MartyArlo — Tue, 21 Sep 2021 16:02:41 GMT

I have the VMB3000 with Pro 2 cameras.My back porch camera started sending me motion alerts, but my front camera is not. So I guess I'll play with the camera settings and sensitivity and see if it detects motion. Yes, when I am away from WiFi my phone switches to cell coverage and I still can see live video if I want. I thought all cameras did that. Thank You !.

Re: Do I need to do anything to receive alerts after moving base and cameras to a different WiFi net

StephenB — Tue, 21 Sep 2021 17:19:42 GMT

@MartyArlo wrote:

I thought all cameras did that. Thank You !.

They should, but I wasn't completely sure I understood your symptoms.

@MartyArlo wrote:

I have the VMB3000 with Pro 2 cameras.My back porch camera started sending me motion alerts, but my front camera is not. So I guess I'll play with the camera settings and sensitivity and see if it detects motion.

One easy way to test if this is WiFi related is to simply turn off wifi on your phone.