topic Re: Screws lost in Arlo Pro 2

Misplaced screw for mount

Beatricek — Mon, 20 Sep 2021 14:25:15 GMT

I seem to have miss placed the screw for the camera mount. I tried reaching out to customer service but they continue giving me the runaround asking me for every single piece of evidence to prove that I own this camera Before they agree to send me a new screw. I offered to pay for the screw and they tried to tell me that they don’t sell them separately and then I have to buy a brand new mount just for the screw. I’m really surprised the customer service is so nitpicky seeing as I just spent a bunch of cash to buy their system. Anybody else have issues like this?

Re: Screws lost

StephenB — Sat, 18 Sep 2021 10:30:19 GMT

@Beatricek wrote:

I seem to have miss placed the screw for the camera mount.

Why not just go to the hardware store and buy another one? It doesn't need to match exactly, it just needs to have an appropriate sized head to secure the mount.

Re: Screws lost

Beatricek — Sat, 18 Sep 2021 16:05:53 GMT

I would Be happy to go to hardware store but I don’t have the specification for the exact screw and head size.

Re: Screws lost

LandJS — Sat, 18 Sep 2021 16:42:07 GMT

Just take one of the other screws with and they will match it for you. At least I've never found one that won't.

Re: Screws lost

Beatricek — Sat, 18 Sep 2021 16:54:28 GMT

If i had a screw to match it with, i would.

Re: Screws lost

LandJS — Sat, 18 Sep 2021 23:28:16 GMT

Sorry guess I assumed by mount you meant the metal ones that have 3 screws. You must be talking about the magnetic mount which has one. As StephanB said just get a screw that fits the slot. Take the mount with and they will make sure you get the right screw at the store depending on what you are mounting it to. It doesn't have to be the exact one which I found to be a rather cheap quality that stripped easily if used more than once. Mine are now all the metal mounts and replace the magnetic ones I had.