topic Re: Camera just stopped working in Arlo Pro 2

Camera just stopped working. Showed offline and power light is not on?

moeman — Thu, 16 Sep 2021 14:14:33 GMT

I have an arlo pro 2 camera that just stopped working, it was working fine yesterday and today i noticed it said offline. I removed the camera from the mount and the power light is not on. Plugged it in and the blue light came on for a couple of seconds and went back off. Any ideas?

Re: Camera just stopped working

jguerdat — Thu, 16 Sep 2021 13:31:14 GMT

Was the camera AC powered when mounted? Not sure what you mean by "I removed the camera from the mount and the power light is not on" unless that was just an observation. When plugging the camera into power or by inserting a battery that's charged, the blue LED will come on briefly to show that power was connected. After that the battery needs to be charged fully for the blue LED to be on solidly (assuming you haven't disabled it in the camera settings).

My first guess is that the battery needed to be charged. Is it now fully charged? Are you able to see the camera with either the battery or AC power?

Re: Camera just stopped working

moeman — Thu, 16 Sep 2021 14:16:44 GMT

I have the camera connected to a solar panel. The camera was working the day before and then stopped working. I took it down, plugged it in and the light came on for a second and went off. Camera is still not working. I removed the battery and plugged it in without the battery, it still doesn't come on.

Re: Camera just stopped working

moeman — Thu, 16 Sep 2021 14:26:21 GMT

Wasn't clear in the description, when I took the camera down I plugged it in to the Arlo charger with and without the battery installed.

Re: Camera just stopped working

jguerdat — Fri, 17 Sep 2021 11:47:14 GMT

Use the Contact Support link at the bottom here for a possible replacement.

Re: Camera just stopped working

moeman — Sat, 18 Sep 2021 13:31:45 GMT

I didn't see a link

Re: Camera just stopped working

moeman — Sat, 18 Sep 2021 13:48:17 GMT

Went to the support link, my camera is 14 months old. Can't open a case it's outside of warranty.