topic night vision - Netgear dragging its feet in Arlo Pro 2

Pro 2 - Night Vision Poor

Obsydian — Mon, 16 Oct 2017 18:38:36 GMT

Just did a direct swap from Pro to Pro 2, setup position identical BUT night time a disaster can barely see anything.

Turned brightness up and down - no effect.

Then on front camera turned off night vision - awesome miles better than Pro 1.

Then rear camera, tried turning off night vision disaster all black.

Is there something different in night mode Pro 1 vs Pro 2.

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 18:51:50 GMT

I did the same swap like you did and have to agree the Arlo Pro appears to have better nightvision picture quality over the Arlo Pro 2... Hopefully this isn't hardware limited and Netgear will address in a firmware upgrade...

Re: Pro 2 - Night Vision Poor

Obsydian — Mon, 16 Oct 2017 19:13:13 GMT

Ah good to know not alone: )

I think maybe the field of view seems wider lens seems to pick up maybe too much from nearby light even small lamps and night vision goes into over drive.

Suspect this as when I fitted my Arlo covers the view at the extremes catches to covers.

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 19:23:38 GMT

Agree. Maybe with the increased resolution, the IRs are not powerful enough... Hopefully not, because that means the Arlo Pro 2 will be a flop and us needing to buy the next version...

Re: Pro 2 - Night Vision Poor

Obsydian — Mon, 16 Oct 2017 19:33:36 GMT

Probably it's like beta testing, maybe by Pro 10 it will be resolved.

Do Netgear ever join these conversations or no monitor, or just let use folk go stare crazy thinking up solutions.

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 19:36:30 GMT

The Arlo Pro was pretty darn solid. I'm only a few days into the Arlo Pro 2 and have one of the cameras going offline for no reason... Is located in the exact same spot I had my Pro sitting for months with no issues... Weird. Will troubleshoot that tonight.

Anyways, it would be wise for Netgear to be browsing this community... That is a key to their survival and being #1 in this stuff. Real world feedback is invaluable.

Re: Pro 2 - Night Vision Poor

Obsydian — Mon, 16 Oct 2017 19:55:49 GMT

I doubt they do unless someone reports a post. Samsung and some other biggies are clueless and have no idea or zero interest in us plebs taking. It's like a we have a forum box ticked.

Re: Pro 2 - Night Vision Poor

Obsydian — Mon, 16 Oct 2017 19:58:09 GMT

Also wondering do you and where you running off batteries or mains power.

I was batteries and Pro 2 on batteries, not got around to drilling 25mm holes to get the darn Arlo connector through my house wall.

Thinking is it a power issue when in batteries ?

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 20:01:44 GMT

Good question - I'm running mine off the batteries.

I've noticed on a few of my cameras that the nightvision lags during a recording operation. The video is black for a second or two before slowly fading up into the nightvision view.

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 20:26:10 GMT

So I just created a topic addressing Netgear about the poor nightvision and app issues and they deleted it off from this forum... Gone! What the heck... I'm a customer of 12 Arlo Pro 2 cameras and would appreciate some more support than that...

Re: Pro 2 - Night Vision Poor

JamesC — Mon, 16 Oct 2017 21:37:32 GMT

djdannis,

What was the subject title of the post you're missing? I've reviewed your post history and I don't see any that were removed or filtered. Edit: I found and have released the post you're referring to, this was likely flagged automatically as spam as it's very similar to a post you already made on the same topic.

Regarding this topic, can you post some screenshots of the Night Vision issue being described?

JamesC

Re: Pro 2 - Night Vision Poor

djdannis — Mon, 16 Oct 2017 22:06:18 GMT

Thank you James, I'll respond on the original thread. Appreciate your help...

Re: Pro 2 - Night Vision Poor

Insanez103 — Tue, 24 Oct 2017 00:01:02 GMT

I am having the same issue. I am taking the cameras back before my 15 days is up at Best Buy.

Re: Pro 2 - Night Vision Poor

Insanez103 — Tue, 24 Oct 2017 00:01:51 GMT

Here is a photo of the Arlo Pro 30 feet away

Re: Pro 2 - Night Vision Poor

JamesC — Tue, 24 Oct 2017 17:54:36 GMT

I've escalated the feedback on this topic to the product management team. The engineering team is currently investigating the concerns being discussed here and I will provide an update as soon as I have more information.

JamesC

Re: Pro 2 - Night Vision Poor

Cflocation — Tue, 24 Oct 2017 18:07:23 GMT

Same issue here my night mode on ALL my cameras are useless. I just swapped out my Pros with the Pro 2 so I know it is nothing but the cameras itself.

Going back to BestBuy

Re: Pro 2 - Night Vision Poor

Insanez103 — Tue, 24 Oct 2017 18:10:39 GMT

This is exactly how mine are unless I turn on every light in my back yard. I am sad about how bad these are. Waste of time and money. I can't keep them, I cannot trust a software update to fix them as it may be months away.

Re: Pro 2 - Night Vision Poor

Cflocation — Tue, 24 Oct 2017 18:18:59 GMT

Yea I am taking mine down and putting the PROs back up this weekend. NOt sure how these got through QA but it is a wide spread problem. Does anyone have a clear night shot?

Re: Pro 2 - Night Vision Poor

armsil1234 — Tue, 24 Oct 2017 20:57:43 GMT

Obsydian, pretty sure your post will be deleted with what you just mentioned... lol... I hope not, but we will see...

Re: Pro 2 - Night Vision Poor

Ianwelch001 — Tue, 24 Oct 2017 21:00:58 GMT

Thinks the best I have saved on my 5 day old pro 2