topic Re: No live feed Arlo Pro 2 in Arlo Pro 2

Live feed does not start after tapping arrow button on screen

Alawilga — Wed, 01 Sep 2021 14:20:57 GMT

Used to tap Device when arrow button appeared. Tapping it would start live feed. Charged battery. No more live feed starts after tapping arrow button on screen.

Re: No live feed Arlo Pro 2

dcfox1 — Tue, 31 Aug 2021 22:05:41 GMT

They are having issues today and live streaming is listed so hopefully it is that until it is fixed.

Arlo

Re: No live feed Arlo Pro 2

Alawilga — Tue, 31 Aug 2021 22:14:51 GMT

It’s been this way for a week. It’s now sitting on my desk and next step is trash.

Re: No live feed Arlo Pro 2

jguerdat — Wed, 01 Sep 2021 13:51:04 GMT

Have you rebooted the base and phone as well as reinstalled the app? What about using the web client?

I wish I were flush enough with cash to be able to just through a camera away without trying everything to fix it...

Re: No live feed Arlo Pro 2

Alawilga — Thu, 02 Sep 2021 10:07:40 GMT

I did all that so many times. Nothing works. I researched all solutions for hours. Articles, YouTube and Arlo troubleshooting. Arlo’s customer service is zero help. They want more money to help me. I’m not flush. Either I get a different brand of system or stick with none. Meanwhile this piece of Arlo crap sits there useless.

Re: No live feed Arlo Pro 2

StephenB — Thu, 02 Sep 2021 14:39:57 GMT

@Alawilga wrote:
They want more money to help me.

Arlo doesn't charge for support. If they are asking to be paid for support, then you are dealing with a scam support site, not Arlo.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Re: No live feed Arlo Pro 2

Alawilga — Thu, 02 Sep 2021 22:34:29 GMT

Arlo support is a generic list of problems and solutions. None answer specific questions and you can’t talk to a technician for free. I tried.
I’m searching for a different brand of security camera. Tired of trying to get answers to why there is no live feed any longer. Just a wheel turning endlessly on the screen that says “connecting” Used to work but I never liked the constant need to reconnect base and camera every few weeks. This latest problem is a result of trying to pair them for the tenth time. Never happy with Arlo since day 1.

Re: No live feed Arlo Pro 2

Dannybear — Fri, 03 Sep 2021 01:45:46 GMT

You need to dig deeper into the support page to either chat, phone or raise a case.
https://www.arlo.com/en-us/support/contact.aspx

Can you confirm the camera is a pro2 as the later models require subscription.

Do you have access to the camera settings and can adjust them?

Re: No live feed Arlo Pro 2

StephenB — Sat, 04 Sep 2021 15:25:14 GMT

@Alawilga wrote:
you can’t talk to a technician for free.

If they ask for a payment, then you aren't talking to Arlo Support. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams