topic Re: Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean in Arlo Pro 2

Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean?

billkex — Mon, 02 Aug 2021 15:24:08 GMT

I am using Wasserstein solars panel for charging my Arlo Pro 2 cameras. They seem to work fine.

I have occasionally noticed the red charging icon below. What does it mean?

Note: I live in Arizona, and it's only 102 degrees today. (most days in summer it can be 110+) Is this anything to be concerned about?

Re: Red battery charging icon means?.....

jguerdat — Sat, 31 Jul 2021 14:05:29 GMT

While it could be an issue with the use of a 3rd party charger, I'd guess it's a heat issue. Is the camera in direct sunlight? That would tend to heat the camera more than in the shade and then there's the issue of an AC-powered camera always running so generating more heat itself than a battery-operated one would.

Re: Red battery charging icon means?.....

StephenB — Sat, 31 Jul 2021 14:30:34 GMT

Solar panels produce less power when hot, so that might also be a factor.

Red battery symbol

Corrine9 — Wed, 01 Sep 2021 23:04:14 GMT

Where the green battery symbol is on bottom left corner, one of my cameras has a red charging symbol. What does this mean?

Re: Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean

GregyHowell — Thu, 02 Sep 2021 04:41:46 GMT

I have the same red charging icon on my cameras. The cameras aren't under the direct sun light and it is still under 15 degree Celsius thus it's nothing to do with the heat. Surprisingly no comment from Arlo.. disappointed.

Re: Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean

StephenB — Thu, 02 Sep 2021 14:48:51 GMT

@GregyHowell wrote:
I have the same red charging icon on my cameras.

The red color doesn't mean there's a problem.

@JamesC wrote:
The red icon with the lightning bolt is an indication that a charger is connected but no actual charging is taking place. In these cases, it means your solar panel is connected and functioning correctly but it's not charging the camera (likely because it's not in direct sunlight or it's night time). We're working on getting our documentation update to reflect this new icon behavior.

FWIW, I think this UI change is confusing - particularly when a solar panel is used. Also, I don't think red is a good color for something that is a normal status.

Re: Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean

dfjkl — Thu, 02 Sep 2021 23:01:21 GMT

I've got one setup that seems to act problematic displaying the red icon too, so I was definitely wondering. I've given up on Arlo. They don't trigger reliably, and that seems to only have gotten worse over time. I'm slowly migrating to Eufy.

Re: Using Wasserstein solar panel to charge my Pro 2 but seeing red charging icon? What does it mean

jguerdat — Fri, 03 Sep 2021 19:57:00 GMT

The red battery icon with lightning bolt is now correct when a solar panel is connected and the battery is full. It's a new UI change but the docs have to still be updated to reflect this change.