topic Re: Make PC a trusted device, still having problem in Arlo Pro 2

Have to reauthorize browser every 3-4 days with 2FA

LeonBall — Mon, 30 Aug 2021 14:18:54 GMT

I find that I have to re-authorise my browser evere 3 or 4 days, not every 2 weeks as I thought.

Is anyone esle having this problem?

Re: Make PC a trusted device, still having problem

StephenB — Sat, 28 Aug 2021 10:05:50 GMT

@LeonBall wrote:

I find that I have to re-authorise my browser evere 3 or 4 days, not every 2 weeks as I thought.

Is anyone esle having this problem?

I also have to re-authorise more often than every 2 weeks - it's not clear to me exactly what triggers that.

Re: Make PC a trusted device, still having problem

michaelkenward — Sat, 28 Aug 2021 14:00:08 GMT

YES.

It is a painful nuisance.

Re: Make PC a trusted device, still having problem

JessicaP — Mon, 30 Aug 2021 20:29:05 GMT

The Arlo development team is investigating this issue. We will provide an update as soon as we have more information to share with the community.

UPDATE (8/30 1:25 PM PDT): Please be aware that if you do have VPN on your device, you may need to re-authorize your browser again.

Re: Make PC a trusted device, still having problem

michaelkenward — Thu, 02 Sep 2021 09:16:42 GMT

No VPN here. Same browser, but I now have to re-authorize the browser every day.

Maybe time run more slowly in Arlo country.

Re: Make PC a trusted device, still having problem

StephenB — Thu, 02 Sep 2021 14:31:59 GMT

@JessicaP wrote:

UPDATE (8/30 1:25 PM PDT): Please be aware that if you do have VPN on your device, you may need to re-authorize your browser again.

FYI, that's not my situation, and my trust isn't lasting 2 weeks.