topic Re: 2 cameras of 4 not working on iPhone in Arlo Pro 2

2 of 4 cameras not working on iPhone. Upgraded iPhone but not showing.

Salome — Wed, 18 Aug 2021 14:37:54 GMT

We have 4 cameras, 2 of which quit working on my old iPhone, when I upgraded to a new iPhone, they are still not showing up. Everything is working fine, we can access ALL the cameras from other devices. I am just trying to get those camera's connected. I try doing the reconnect, next to camera and base but it cannot find it and has failed several times. I tried the button on top of the camera to see if that helps to no avail. Updated app too.

Again: Base is working, ALL Cameras is working, 2 cameras are not connecting to my iPhone.

Re: 2 cameras of 4 not working on iPhone

StephenB — Tue, 17 Aug 2021 21:00:13 GMT

@Salome wrote:

Again: Base is working, ALL Cameras is working, 2 cameras are not connecting to my iPhone.

Are you saying that

they don't show up in the device list in the app?
or that you can't live stream them

Re: 2 cameras of 4 not working on iPhone

billkex — Fri, 20 Aug 2021 01:00:32 GMT

Try this............

https://community.arlo.com/t5/Arlo-Pro-2/Viewing-from-another-email-account-after-adding-or-removing-a/m-p/1760882

Re: 2 cameras of 4 not working on iPhone

Salome — Wed, 25 Aug 2021 17:48:41 GMT

Thank you for your time and help.

I will try that, thanks!