topic Re: Connection in Arlo Pro 2

Keeps buffering with no connection

timelab — Fri, 30 Jul 2021 14:28:08 GMT

Make it connect better! It keeps buffering with no connection! Please make it work properly! Thinking of getting another service that works. What is the use of having a security camera for safety if it will not work properly? Please!

Re: Connection

JessicaP — Fri, 30 Jul 2021 14:27:49 GMT

Hi timelab,

Are you seeing this problem happening on the Arlo iOS/Android app and/or web client on your browser?

You can troubleshooting the problems by referring to this article: Why is my Arlo wire-free camera not streaming?

Re: Connection

timelab — Fri, 30 Jul 2021 16:41:26 GMT

The downloaded Arlo app for Android from Google play and says I have the latest software? Just keeps buffering and takes a very long time to connect and even had more of a delayed reaction before a notification. This used to work great but not now. I have tried disconnect ing the wireless hub and removing the Arlo app and reinstalling it to no avail. Still having problems

Re: Keeps buffering with no connection

JessicaP — Fri, 30 Jul 2021 19:25:29 GMT

I would suggest for you to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.