topic Re: Videos not showing in library in Arlo Pro 2

Videos not showing in library

randyc262 — Tue, 27 Jul 2021 18:04:18 GMT

The videos from my Arlo cameras no longer show up in the Library. I do, however, get notices that motion has been detected. I think my firmware is up-to-date.

Any ideas?

Re: Videos not showing in library

StephenB — Tue, 27 Jul 2021 18:08:05 GMT

@randyc262 wrote:

The videos from my Arlo cameras no longer show up in the Library. I do, however, get notices that motion has been detected.

This is with Pro 2 cameras? Or newer models (Ultra, Pro 3, Pro 4, Essential)?

With the newer models, the most frequent cause is that the trial subscription has lapsed. You need a subscription to get cloud storage for every Arlo camera released after 2018.

Re: Videos not showing in library

randyc262 — Tue, 27 Jul 2021 18:38:01 GMT

I believe that I have the Ultra/Pro 2 w/ the Arlo Smart Hub. This problem has just recently occurred within the last several days. I do not have a subscription (my trial subscription expired months ago). I use local storage with a flash drive and and was able to retrieve short recorded video bursts prior to this recent issue.

Re: Videos not showing in library

KKS-Col — Tue, 27 Jul 2021 19:00:46 GMT

I am having the same problem with one of my set of 4 cameras. Two are outside and one of them is not storing the video to the library for review. The other outside one is working properly. In addition, it appears that the videos placed in the library prior to today for the camera have disappeared. I am having multiple alerts from both outside cameras today; I receive alerts; I receive email notifications for both of them. I can click and review the video from the email link, but only one camera’s videos are showing up in the library.

Re: Videos not showing in library

dcfox1 — Tue, 27 Jul 2021 20:45:34 GMT

@randyc262 wrote:
I believe that I have the Ultra/Pro 2 w/ the Arlo Smart Hub. This problem has just recently occurred within the last several days. I do not have a subscription (my trial subscription expired months ago). I use local storage with a flash drive and and was able to retrieve short recorded video bursts prior to this recent issue.

If you are using Android App there is a bug preventing access to Local storage with the lasted Android App update 3.5.1 on July 20th that may be your issue. Arlo is working on a fix.

Re: Videos not showing in library

dcfox1 — Tue, 27 Jul 2021 20:56:31 GMT

@KKS-Col wrote:
I am having the same problem with one of my set of 4 cameras. Two are outside and one of them is not storing the video to the library for review. The other outside one is working properly. In addition, it appears that the videos placed in the library prior to today for the camera have disappeared. I am having multiple alerts from both outside cameras today; I receive alerts; I receive email notifications for both of them. I can click and review the video from the email link, but only one camera’s videos are showing up in the library.

What model are the cams not showing up in the Library. As StephenB posted newer cams then the Pro2 need a subscription for cloud recordings if your trial expired.

Re: Videos not showing in library

KKS-Col — Tue, 27 Jul 2021 21:04:27 GMT

These cameras were purchased and installed in 2017. Subscription not required. The camera with videos being recorded in the library is the exact same model as the one whose videos are not showing up in the library. This change showed up today.

Re: Videos not showing in library

KKS-Col — Tue, 27 Jul 2021 21:06:52 GMT

Also, I am using an iPad, not an Android app.

Re: Videos not showing in library

KKS-Col — Tue, 27 Jul 2021 21:19:57 GMT

It appears the problem has corrected itself. I now am seeing the recordings from both cameras in my library. This includes the ones from the past few days that “disappeared” this morning. I can see them again. Maybe a “cloud” problem?