topic Re: Arlo pro2 Login issue in Arlo Pro 2

Arlo pro2 Login issue

Dcat — Sun, 28 Jan 2018 05:45:13 GMT

I can’t login to my arlo account.. I have a arlo 2 pro BaseStation that had been working fine for the last four months until yesterday when I tried to log onto my account in error message occurred informing me that the registered user email with my account is not recognise .. I have a 12 month package worth of membership. I set it up so that it re-news every year.. hope someone can help me out with it please

Re: Arlo pro2 Login issue

michaelkenward — Sun, 28 Jan 2018 10:53:24 GMT

Have you tried again?

Perhaps the system had a hiccup.

Re: Arlo pro2 Login issue

Dcat — Sun, 28 Jan 2018 12:37:56 GMT

Yeah
Tried to login about 10 times while connected to the network as the basestation Wi-Fi.
I tried to connect again using my friends Wi-Fi network and enter my password and username and this time the display massage said the the account was deleted. I decided to try and re- registered the basestation with the same Premium membership for 1 year / set to auto renew . I used the same username and gmail email I have always had.
It Works but no history no cameras synced no evidence of the unit ever having anything to do with the original account I set the station up with.

Re: Arlo pro2 Login issue

jguerdat — Sun, 28 Jan 2018 14:35:58 GMT

I would immediately open a case with support. I don't know what may be able to be done but this shouldn't be happening.

Re: Arlo pro2 Login issue

JamesC — Tue, 30 Jan 2018 21:55:49 GMT

Dcat,

I would like to take a closer look at the issue you are describing, can you send me a private message with the email you used to originally set up your account?

JamesC

Re: Arlo pro2 Login issue

JussWunKorean — Sun, 04 Mar 2018 07:16:04 GMT

3/3/18
This just happened to me. Any resolution yet???

Re: Arlo pro2 Login issue

JamesC — Mon, 05 Mar 2018 21:07:52 GMT

JussWunKorean,

Check the login information you have entered and be sure it is correct. Are you still experiencing an issue logging in?

JamesC