topic Base Station LED flashes amber but turns blue again when I open Arlo app? in Arlo Pro 2

Base Station LED flashes amber but turns blue again when I open Arlo app?

mike_pace — Fri, 09 Jul 2021 14:38:50 GMT

I have noticed that the LED on my base frequently flashes amber, which is supposed to mean that a camera is out of range, but all I need to do is open the Arlo app on my phone and it turns blue again. No problems found. Has anybody had this issue?

Re: Base Station VMB4500r2

JessicaP — Fri, 09 Jul 2021 14:39:32 GMT

Hi mike_pace,

You can try power cycling your Base Station to see if that helps. To power cycle your base station, unplug the power adapter from the outlet, wait two minutes, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the power LED and Internet LED light solid green, your base station is connected to the Internet.

Re: Base Station VMB4500r2

mike_pace — Fri, 09 Jul 2021 15:22:37 GMT

Thanks Jessica. I have already power-cycled as you suggested, and also simply rebooted. The LED will be blue for quite a while, and then starts flashing amber, staying that way until I open the app on my phone. Then it turns blue again.

Re: Base Station VMB4500r2

JessicaP — Fri, 09 Jul 2021 17:40:42 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Base Station VMB4500r2

mike_pace — Fri, 09 Jul 2021 17:47:40 GMT

Great. I'll get my ladder out then, because I know the first thing they will do is have me pull the batteries out of each of my eight cameras, which I just did over the weekend, but they won't care. I will have to do it again before we can move to the next step in the script. Thanks for trying and replying.