topic Re: Problem logging in this morning, 8 July 2021 in Arlo Pro 2

Problem logging in this morning, 8 July 2021

Lubie-loo — Thu, 08 Jul 2021 09:05:05 GMT

My log in page is just whirring, has been for at least an hour now. Not good when I need to check if something has just been taken from our garden! Grrrrr!

Anyone else having issues? Any suggestions please - need to take a look soonest!!

Thanks

Re: Problem logging in this morning, 8 July 2021

StephenB — Thu, 08 Jul 2021 11:17:00 GMT

@Lubie-loo wrote:

Anyone else having issues? Any suggestions please - need to take a look soonest!!

Are you still seeing this?

Re: Problem logging in this morning, 8 July 2021

Lubie-loo — Thu, 08 Jul 2021 11:37:32 GMT

Hi Stephen, good to hear from you, thank you! I am now finally in however, now have another 'problem'!

I always login via my desktop, not the App (as my phone is so very old, it would not cope)! Before you ask, yes, I have activated the dual verification thingy majiggy - all hunky dorey there! but now struggling to alter my camera settings as one is peculiarly sending sound detection messages, that I don't particularly wish to receive, but no motion. Any ideas how to alter the settings-forgotten how I set it all up in the first place now as was ages ago?!

Re: Problem logging in this morning, 8 July 2021

StephenB — Thu, 08 Jul 2021 11:58:54 GMT

@Lubie-loo wrote:

one is peculiarly sending sound detection messages, that I don't particularly wish to receive, but no motion. Any ideas how to alter the settings-forgotten how I set it all up in the first place now as was ages ago?!

Start by looking at the camera rule in the modes that you use. https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

You might also want to use the motion detection test, to make sure the sensors in the camera are working properly. https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Re: Problem logging in this morning, 8 July 2021

Lubie-loo — Thu, 08 Jul 2021 12:03:53 GMT

Hi again

That's just it, I can't see the modes option to see exactly what settings I have set up 😞 and no memory!!

Any ideas?

Thank you Stephen

Re: Problem logging in this morning, 8 July 2021

StephenB — Thu, 08 Jul 2021 12:24:33 GMT

@Lubie-loo wrote:

That's just it, I can't see the modes option to see exactly what settings I have set up 😞 and no memory!!

It's not hard to find. In the web interface it's at the top of the page.

Re: Problem logging in this morning, 8 July 2021

Lubie-loo — Thu, 08 Jul 2021 13:04:55 GMT

I'm obviously not on the right page then.....??

Re: Problem logging in this morning, 8 July 2021

Lubie-loo — Thu, 08 Jul 2021 13:05:55 GMT

Mmmm, that should have a photo attached of what I can see.....how did you do that?

Re: Problem logging in this morning, 8 July 2021

StephenB — Thu, 08 Jul 2021 23:04:13 GMT

@Lubie-loo wrote:

Mmmm, that should have a photo attached of what I can see.....how did you do that?

I used the photo icon at the top of the forum page.

The screenshot above is the top of https://my.arlo.com/#/cameras