Camera doesn't detect motion, other camera detect audio no matter what

TleeThax — Sun, 04 Jul 2021 23:01:00 GMT

We have four Arlo Pro 2 cameras, wireless, and two of them seem to be faulty. One doesn't pick up motion except on random occasions. I have called the customer support line and they attempted to fix this, but it was unsuccessful. I can walk directly in front of the camera and it senses nothing. The sensitivity is on 100%.

The other camera notifies me with ANY audio, which means I have constant notifications. I have turned the microphone off as well as the speaker, and adjusted it to not record audio. This may help for a few seconds, sometimes minutes, sometimes a day, but then I will have 1000 notifications of audio. How do you fix either issue?

Re: Camera doesn't detect motion, other camera detect audio no matter what

StephenB — Mon, 05 Jul 2021 00:33:04 GMT

@TleeThax wrote:

I can walk directly in front of the camera and it senses nothing. The sensitivity is on 100%.

Have you tried the motion detection test?

Does the camera have a skin on it?

@TleeThax wrote:

The other camera notifies me with ANY audio, which means I have constant notifications.

Have you removed the audio trigger from the rule?

topic Re: Camera doesn't detect motion, other camera detect audio no matter what in Arlo Pro 2

Camera doesn't detect motion, other camera detect audio no matter what

Re: Camera doesn't detect motion, other camera detect audio no matter what