topic Re: iOS Receiving Double Push Notifications in Arlo Pro 2

Duplicate notifications iOS

Retired_Member — Thu, 29 Apr 2021 21:26:51 GMT

Still receiving duplicate notifications. I started a prior thread and was closed about a week ago. Congrats Arlo, new low closing a thread saying it was fixed when it isn’t. So proud of myself for continuing to give you all $10 a month.

Re: Duplicate notifications iOS

dcfox1 — Thu, 29 Apr 2021 22:09:16 GMT

Since it at least doesn't alert anymore on second one, I just ignore if I notice it it since it is within 5 seconds and the time stamp is the same.

Re: Duplicate notifications iOS

ShayneS — Mon, 03 May 2021 20:45:23 GMT

Is this issue occurring from all your Arlo devices?

Re: Duplicate notifications iOS

Retired_Member — Mon, 03 May 2021 20:49:06 GMT

For me yes. My iPhone, my wife's iPhone and both our Apple Watches.

My iPhone and watch are fully updated but I don't believe my wife has updated her devices yet.

Re: Duplicate notifications iOS

Retired_Member — Mon, 03 May 2021 20:49:42 GMT

And I just reread your comment. I have 2 cameras and it happens on both.

Re: Duplicate notifications iOS

ShayneS — Wed, 05 May 2021 21:40:34 GMT

Hi @Retired_Member

This issue has been identified & should be addressed in the next update coming soon. I will provide another update as soon as possible.

Thank you for your patience

iOS Receiving Double Push Notifications

fstrsbro — Thu, 03 Jun 2021 18:51:07 GMT

For all of my cameras, I get 2 notifications, and have been for many months. I get one notification when motion is first detected and another when the recording is completed (e.g. 2 minuted later). if I do not look at the notifications, the second notification actually replaces/updates the initial notification. For example - I walk outside at 10:00 and immediately get a notification of motion. If I look at the app, the notification goes away and I get another notification at 10:02. However, I do not look at the app, I get another notification at 10:02 that says "now", and the initial 10:00 notification is no longer in my notification list.

All devices show they have the most updated firmware.

iOS App Version (3.2 (2202)

I have (many times because of various issues):

1) Removed all cameras and re-added them

2) Completed a hard restart on base station

3) Spent way too much time chatting with customer support, with no resolution.

The last update I got on this was that it would be fixed in the new App version, but that is not the case. I have seen several others threads with this complaint that say it has been "fixed", but many responses say that it has not - with no other updates from support. Example: Solved: Arlo app giving double notifications - Arlo Community - Shows as "Solved", but all of the comments clearly indicate that it is not.

Re: Double Notifications (Still)

ShayneS — Thu, 03 Jun 2021 18:50:18 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Duplicate notifications iOS

ShaneLee — Tue, 08 Jun 2021 04:19:44 GMT

This was also happening to me and I turned the "Animated Preview" feature off. That seemed to help with this issue. Settings -> Smart Notifications -> *eachdevice* -> Alert Options. There's a toggle there. Strangely enough, it still happens on occasion, but not every time like before.

Re: Duplicate notifications iOS

ShayneS — Tue, 22 Jun 2021 15:47:20 GMT

Hello,

Can you please test again with the latest version of the Arlo mobile app v3.2.1 If you do not see the update, remove and re-install the Arlo mobile app for the update.

Thank you

Re: iOS Receiving Double Push Notifications

ShayneS — Tue, 22 Jun 2021 15:47:38 GMT

Hello,

Can you please test again with the latest version of the Arlo mobile app v3.2.1 If you do not see the update, remove and re-install the Arlo mobile app for the update.

Thank you

Re: Duplicate notifications iOS

dcfox1 — Tue, 22 Jun 2021 20:10:54 GMT

@ShayneS 3.2.1 is still the same on IOS 14.6. I removed the app before updating. I noticed the second without an alert is when the recording shows up in the library.

Re: Duplicate notifications iOS

ShayneS — Tue, 22 Jun 2021 20:53:04 GMT

Hey @dcfox1

If you clear the notification as soon as it pops on your device, you will receive another notification when the recording is delivered to your library as well.

Re: Duplicate notifications iOS

dcfox1 — Tue, 22 Jun 2021 21:02:59 GMT

Ok, never cleared it out but not a big deal for me. I was looking at the Library on portal to experiment so never touched the app.

Re: Duplicate notifications iOS

ShayneS — Tue, 22 Jun 2021 21:33:37 GMT

Hi @dcfox1

Gotcha, so to clarify to see if I'm understanding correctly, you received a PN after motion was detected with the new app 3.2.1 > Did not clear it > Then received another PN as a stacked/Duplicate PN in the notification center? Can you provide a screenshot if the is the case next time?

Thank you!

Re: Duplicate notifications iOS

dcfox1 — Wed, 23 Jun 2021 16:05:39 GMT

@ShayneS wrote:
Hi @dcfox1

Gotcha, so to clarify to see if I'm understanding correctly, you received a PN after motion was detected with the new app 3.2.1 > Did not clear it > Then received another PN as a stacked/Duplicate PN in the notification center? Can you provide a screenshot if this is the case next time?

Thank you!

Yes correct. It is quick as I get get the recording quick15-30 seconds most of the time. I don't pay much attention to the second one but will try to catch a screenshot. I think the same thing others have been posting about a duplicate push notification that started several month ago with the start of video notification update.

Re: iOS Receiving Double Push Notifications

fstrsbro — Mon, 28 Jun 2021 17:48:01 GMT

I have updated the application, but am experiencing the same thing. Still getting double notifications.

Re: iOS Receiving Double Push Notifications

ShayneS — Mon, 28 Jun 2021 21:12:03 GMT

@fstrsbro

Thank you for the update. Can you remove and reinstall the Arlo app. There was another release with Version 3.2.2

Can you provide a screenshot of the stacked/doubled push notifications.

Thank you

Re: iOS Receiving Double Push Notifications

fstrsbro — Mon, 28 Jun 2021 21:42:42 GMT

Just to be clear - this is not "stacked" notifications. I get a notification when motion is first detected. If I do not touch my phone, that notification is replaced with a "new" notification when the recording is completed. If I look at that first notification and clear it from my list, I then get the second notfication when the recording is complete.

I have deleted and re-installed the application. Attached are images of the two notifications - both showing "now", but as you can see, 2 minutes apart (the time that camera records for). I would expect one notification when motion is detected, and nothing new when the recording is completed. All told, I was in the camera's view for ~5 seconds.

Re: iOS Receiving Double Push Notifications

ShayneS — Mon, 28 Jun 2021 22:22:11 GMT

HI @fstrsbro.

Thank you for all the detailed information. I spoke with the development team regarding this and was informed this notification flow is working as designed.