topic Re: arlo pro 2 4030 crashes after the update iPhone 6 in Arlo Pro 2

Arlo iOS App version 3.2.1 crashing on iOS devices running iOS 12.5.4

Shorty1181 — Wed, 23 Jun 2021 14:23:58 GMT

For the past 2 days I have not been able to get in the app in my phone. I have removed app. Downloaded and installed numerous times. Just stays stuck on welcome screen. Anyone else having this problem? How can I fix this?

My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

ant — Tue, 22 Jun 2021 15:49:30 GMT

I already tried rebooting, uninstalling, redownloading, reinstalling, etc. It will stop crashing if I don't go online, but that will make the app useless. I do get its background notifications just fine. I just can't log in and view and use. I get far as its post-splash screen before crashing as shown in my uploaded https://i.ibb.co/yVHPxDQ/6-CE2-F0-A6-2-EEB-4731-93-BA-52-CE320-A095-E.png screen shot/capture. This happens in two iPhone 6+s with their iOS v12.5.4 since the iOS app upgrade. Is anyone seeing this too with their old iOS devices with v12.5.4 too?

Thank you for reading and hopefully answering soon.

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

arloradim — Tue, 22 Jun 2021 16:26:33 GMT

HI ant,

completely the same with my Iphone6 v 12.5.4 ... and the same on v 12.5.3

rgs

Radim

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

JessicaP — Tue, 22 Jun 2021 17:40:03 GMT

Let me send you a private message to gather more information from you.

And the Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo App

JessicaP — Tue, 22 Jun 2021 16:45:13 GMT

Hi Shorty1181,

What phone device and iOS/Android version are you running? And what Arlo iOS/Android app version are you running on your phone device?

Re: Arlo App

Shorty1181 — Tue, 22 Jun 2021 17:29:07 GMT

Hi JessicaP. I have the IPhone 7. It’s has the latest version. As far as the Arlo app, it’s also the newest version.

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

ant — Tue, 22 Jun 2021 17:57:28 GMT

JessicaP: Got and answered it. I was able to reproduce it in an old iPad air (iOS v12.5.4) as well. 😞 Can you please kindly rename this forum thread title to say iOS v12 devices to include iPad (not just iPhones)?

Arlo App - Crashing

ianthompson82 — Tue, 22 Jun 2021 18:43:23 GMT

Hello - I hope you can help.

I'm running 4 x Arlo Essential Spotlight Cameras - I've only had them a week. Everything was going great until today when the app stopped working. I open the app, it shows no cameras and 5 seconds later the app shuts down.

I've been access the app on an iPhone 6 running software version ios 12.5.4

Deleting the app and reinstalling works once - but the next time I access it crashes again.

Any advice?

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

Jordan11 — Tue, 22 Jun 2021 19:42:13 GMT

Same thing here - on an older iPad Air, which I mainly use for this, since the update I’m unable to open the app, it keeps crashing.

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

06dodgehemi — Tue, 22 Jun 2021 19:53:41 GMT

Same thing happens to the app on my iphone 6 with iOS v12.5.4. Shut down and restarted the phone several times, uninstalled & reinstalled the app several times, no success. Still crashes after opening.

arlo pro 2 4030 crashes after the update iPhone 6

lilcait15 — Wed, 23 Jun 2021 00:44:44 GMT

So any one else having issues with the updated app.. the app keeps crashing when I try to open it I'm using iPhone 6 iOS 12. Something

Re: arlo pro 2 4030 crashes after the update iPhone 6

06dodgehemi — Wed, 23 Jun 2021 00:51:34 GMT

Same problem here, iPhone 6 as well. Tried rebooting the phone several times, uninstalled & reinstalled the app several times also, no resolution yet.

Re: arlo pro 2 4030 crashes after the update iPhone 6

lilcait15 — Wed, 23 Jun 2021 00:59:44 GMT

Same here I also pay for the additional smart service looks like it wasn't so smart on my part 😪

Re: arlo pro 2 4030 crashes after the update iPhone 6

bobuser — Wed, 23 Jun 2021 04:03:01 GMT

Me too...I've logged a support case.

Re: arlo pro 2 4030 crashes after the update iPhone 6

Dannybear — Wed, 23 Jun 2021 05:49:46 GMT

If this issue is a result of the arlo iOS app v3.2.1 automatically updated, then suggest you disable automatic updates in the iPhone’s settings/general/about
Page so you can update later when the bugs are sorted out rather than being the debuggers.

Arlo crashing on my ipad

FrankKS — Wed, 23 Jun 2021 06:28:53 GMT

This evening my arlo app closes as soon as I try looking at the cameras. It’s happening on my iPad but not my phone. I’ve tried deleting app and reinstalling. App is updated.

Re: arlo pro 2 4030 crashes after the update iPhone 6

lilcait15 — Wed, 23 Jun 2021 07:01:55 GMT

So I went into my router setting and prioritized the base station it appears to be working for the time being not sure why it would need more resources to operate like it originally had I have noticed my smart subscription isn't showing up in my settings

Re: My just upgraded Arlo iOS apps are crashing in iPhone 6+ (iOS v12.5.4)...

CyrilRajesh — Wed, 23 Jun 2021 13:07:35 GMT

I am facing the same above issue on my iPhone 6 . App crashes while opening.

Arlo Pro

DW56 — Wed, 23 Jun 2021 14:19:05 GMT

Updated the mobile app on my iPhone it’s a 6+ but it’s running Version IOS 12.5.4 on 6/21/21, and now the app will not open unless I delete app and download again but then after you close the app it won’t open again until you repeat delete and download process. !! Arlo says no one else has this problem yet , they say as long as I have version 11 iOS or newer it should work . NOT WORKING ! Any ideas ? Internet is ok so has to be the app update.

Re: Arlo Pro

CyrilRajesh — Wed, 23 Jun 2021 14:35:48 GMT

I tried deleting the app and installing again, it works the first time, but start crashing when you try for the second time. Preventing updates as suggested will not help, since our phones already have the latest update installed.