topic Re: arlo pro 2 in Arlo Pro 2

Arlo Pro 2 offline after internet problems

Fisher5 — Thu, 24 Jun 2021 16:09:13 GMT

Hello Had internet problems,Got that fixed But my cameras were slow to come back on line.So I removed one of the cameras.Others came back on in few minutes (I should have waited a bit I guess)So now trying to get this camera back added,It wont pick it up to put back online.Have been thru 3 techs and still wont.Does everything suppose to get it to load .But no way any ideas Thanks

Re: arlo pro 2

jguerdat — Tue, 22 Jun 2021 13:58:01 GMT

Reboot the base. Bring the camera closer to the base. Briefly press the base sync button (don't hold it) and then the camera sync button. Any better?

Re: arlo pro 2

Fisher5 — Tue, 22 Jun 2021 23:36:14 GMT

Hello Thanks for reply... Still wont pick it up.Had 4 techs work on it from arlo they cant get it either.I goes thru whole process way it should but will pickup on my Iphone app

Re: arlo pro 2

Fisher5 — Tue, 22 Jun 2021 23:37:05 GMT

Sorry that was will not pickup on my cell phone app

Re: arlo pro 2

jguerdat — Wed, 23 Jun 2021 12:53:43 GMT

Are you saying you get the rapid blue LED flash on the camera and base but it doesn't show in the app? What are the LEDs on base and camera doing through the whole process? What happens if you check the web client? Have you rebooted the base and phone?

Re: arlo pro 2

Fisher5 — Wed, 23 Jun 2021 14:10:40 GMT

Hello Yes have tried a million things Camera is right next to base .The base flashes blue when I push sync, then I push sync on camera ,It flshes blue.I go and push all instructions on app on my Iphone and it does the searching thing,but will not pickup.Then eventually times out.I have rebooted base numerous times and my Iphone also..Sure stumped on this one.Thanks for your help

Re: arlo pro 2

StephenB — Wed, 23 Jun 2021 16:46:13 GMT

@Fisher5 wrote:

,It flshes blue.I go and push all instructions on app on my Iphone and it does the searching thing,but will not pickup.Then eventually times out.I have rebooted base numerous times and my Iphone also.

Did you try my.arlo.com on a PC?

Re: arlo pro 2

Fisher5 — Wed, 23 Jun 2021 18:01:17 GMT

No I havent .Think that might help?

Re: arlo pro 2

StephenB — Wed, 23 Jun 2021 19:06:52 GMT

@Fisher5 wrote:

Think that might help?

Yes, so give it a try.

Re: arlo pro 2

Fisher5 — Wed, 23 Jun 2021 19:18:58 GMT

Hello Still only see my other 3 cameras nothing of the one I am trying to get back online with my laptop.Something must be buggered with camera I guess Dont know what to try next Thanks

Re: arlo pro 2

ShayneS — Sat, 26 Jun 2021 16:52:12 GMT

@Fisher5

Seeing as you have exhausted all options, notify support of all the steps you have tried. If under warranty, it should be replaced.