topic Re: App on Phone Appears Dimmed in Arlo Pro 2

App on Phone Appears Dimmed

darkness975 — Wed, 16 Jun 2021 18:57:04 GMT

Hi all,

This one is really weird. I noticed today that for some reason the Arlo app on my phone appears dim. The screen where it shows you all of your cameras is where it is noticeable. I know it's not my phone, since the brightness is up and every other app appears to be fine.

Also, when I play back recordings, that screen also appears to be fine and the videos are the correct brightness. It is just that front screen where it shows all of your connected cameras.

Anyone else seeing something similar? I found nothing when I searched.

Thanks

Re: App on Phone Appears Dimmed

dcfox1 — Wed, 16 Jun 2021 19:49:18 GMT

I haven't noticed it today on IOS. You can try reinstalling the app to see if it helps if you didn't try that yet.

Re: App on Phone Appears Dimmed

darkness975 — Wed, 16 Jun 2021 19:54:25 GMT

I did try that. Unfortunately it didn't help.

Re: App on Phone Appears Dimmed

jguerdat — Thu, 17 Jun 2021 12:35:25 GMT

I also noticed this a day or two ago with the Android app. No idea what's going on.

Re: App on Phone Appears Dimmed

darkness975 — Thu, 17 Jun 2021 12:40:12 GMT

Glad to hear it's not only me then. Didn't see anything about it anywhere and felt like I was crazy.

Hopefully they fix it. I'm OCD and it's really aggravating me.

Re: App on Phone Appears Dimmed

jguerdat — Thu, 17 Jun 2021 12:43:31 GMT

The web client doesn't seem to have the issue if you want to use that in the meantime.

Re: App on Phone Appears Dimmed

darkness975 — Thu, 17 Jun 2021 12:44:29 GMT

Good to know. Thanks.

Hope they fix it soon.

Re: App on Phone Appears Dimmed

dcfox1 — Thu, 17 Jun 2021 19:37:17 GMT

@darkness975 Do you have Android as @jguerdat saw it on Android? There is a new updated posted today to 3.2.1 for Android. Not sure if it will make a difference.

Re: App on Phone Appears Dimmed

darkness975 — Thu, 17 Jun 2021 19:40:00 GMT

Yes I do. I will try the update.

Thanks

Re: App on Phone Appears Dimmed

jguerdat — Fri, 18 Jun 2021 12:21:43 GMT

Didn't help me...

Re: App on Phone Appears Dimmed

JessicaP — Fri, 18 Jun 2021 18:41:49 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: App on Phone Appears Dimmed

darkness975 — Fri, 18 Jun 2021 18:43:16 GMT

Thank you

Re: App on Phone Appears Dimmed

ShayneS — Tue, 10 Jan 2023 21:18:24 GMT

Are you still experiencing this issue?

Thanks

Re: App on Phone Appears Dimmed

darkness975 — Tue, 10 Jan 2023 22:24:39 GMT

No. The issue resolved itself at some point but I am not 100% sure when.

Re: App on Phone Appears Dimmed

ShayneS — Tue, 10 Jan 2023 23:23:38 GMT

Thanks for the update.