topic Re: Smart Notifications - Person Detected in Arlo Pro 2

Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 18:05:40 GMT

Can someone explain to me why each afternoon I get alerts basically every 2 minutes from this camera that alerts to a person detected. I want to be alerted when there is an actual person in view, but why does it think either the tree or post to the gazebo is a person?

Between this and the double notification still not being fixed, I still don't understand why I still pay $10 per month for these "features"

Re: Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 20:37:38 GMT

Re: Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 20:38:13 GMT

No idea why I can't see the photos I have uploaded.

Re: Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 20:41:05 GMT

Trying as an attachment

Re: Smart Notifications - Person Detected

ShayneS — Mon, 07 Jun 2021 20:50:39 GMT

HI @Retired_Member

You can try toggling off "people" under the Smart Notifications for that camera. You can also try to reboot the base station ore reboot the camera by removing/Re-inserting the battery. Which version of the Arlo app are you using?

Re: Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 20:57:20 GMT

App version is 3.2 (2202)

I restarted the base station and the camera just now.

Will report back if it continues.

Re: Smart Notifications - Person Detected

Retired_Member — Mon, 07 Jun 2021 20:59:07 GMT

No change. Next alert was for a person at the back door.

Re: Smart Notifications - Person Detected

ShayneS — Tue, 08 Jun 2021 19:19:18 GMT

Have you tried removing & re-adding the camera to your base station recently?

Re: Smart Notifications - Person Detected

Retired_Member — Tue, 08 Jun 2021 21:56:32 GMT

Did that yesterday as well made no difference. It doesn’t happen all the time. Just once the shadows change in the afternoon. There is nothing in that screenshot that should be confused as a person.

Re: Smart Notifications - Person Detected

ShayneS — Tue, 08 Jun 2021 22:25:38 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Smart Notifications - Person Detected

Dannybear — Wed, 09 Jun 2021 04:18:54 GMT

The reason for the photos not being displayed is that they have to be vetted first which can take a few days.

The ir detection can occur due to sunlight reflecting from glass or metal surfaces when the sun gets to the right angle, then cloud can cause sudden changes that add to it.
The person detection could be the sun umbrella with the banded colour that looks like a shirt.

Re: Smart Notifications - Person Detected

dcfox1 — Wed, 09 Jun 2021 17:24:39 GMT

@Dannybear I was thinking the same thing especially if even a slight breeze causes a slight movement.

Re: Smart Notifications - Person Detected

ShayneS — Wed, 09 Jun 2021 18:06:03 GMT

Additionally, you can try adjusting the sensitivity to a value of 1% and work your way up to see if you can achieve the desired result. You might also want to try various locations for the camera or setting a zone for the area that is triggering the alerts.

Re: Smart Notifications - Person Detected

Exec57 — Tue, 15 Jun 2021 20:31:54 GMT

Your camera is detecting the shadows of the trees moving. I have the same issue. N o fix in the works