topic Re: Base station & 3 of 4 cams appear offline in browser, cameras video still appears in library in Arlo Pro 2

Base station & 3 of 4 cams appear offline in browser, cameras video still appears in library

ArloUserinCA — Sat, 29 May 2021 05:56:10 GMT

I posted this issue last month, still no fix from Arlo, creating a new thread as prior thread had 200 replies.

Yeah, this problem will not go away Arlo please please fix this - it is your browser/server that is the problem, not the base station.

At first all cameras appeared offline, yet videos were recorded and showed up in the library. And then I pulled/replaced the battery from one camera, and now only one of my four cameras appears on line, the one that was rebooted. So you know this equipment is working, just the website is broken.

Versions: Base Station Firmware version 1.16.5.7_3823_a530306 & Hardware VMB4000r3

Re: Base station & 3 of 4 cams appear offline in browser, cameras video still appears in library

ShayneS — Wed, 02 Jun 2021 16:17:15 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Base station & 3 of 4 cams appear offline in browser, cameras video still appears in library

ArloUserinCA — Sun, 06 Jun 2021 04:55:09 GMT

I have opened a case, waiting to hear back.