topic Re: Arlo Pro 2 will not sync with Smart hub in Arlo Pro 2

Arlo Pro 2 will not sync with Smart hub

Savasral — Sun, 16 May 2021 19:32:02 GMT

I am unable to sync my Pro 2 camera with Arlo smart hub - any suggestions please

Re: Arlo Pro 2 will not sync with Smart hub

jguerdat — Mon, 17 May 2021 13:08:20 GMT

Are you changing from an older system to a newer one? You need to remove the cameras (and the old base, if appropriate) from Settings, My Devices so you can sync them to the new hub.

Re: Arlo Pro 2 will not sync with Smart hub

Savasral — Tue, 25 May 2021 19:18:07 GMT

I have by the way, reset the camera to factory settings before trying to sync with the smart hub but nothing works

Re: Arlo Pro 2 will not sync with Smart hub

jguerdat — Wed, 26 May 2021 12:35:55 GMT

You didn't answer my question above. We also need to know what the LED on the camera does when first inserting the battery as well as when pressing the sync button.

Re: Arlo Pro 2 will not sync with Smart hub

Savasral — Wed, 26 May 2021 17:04:02 GMT

when I insert the battery, a blue light comes on and goes off. When I click on the sync button the blue light starts blinking

Re: Arlo Pro 2 will not sync with Smart hub

jguerdat — Thu, 27 May 2021 13:17:16 GMT

And you still haven't answered my first question - new system or redoing an existing one? If the camera is already claimed on an account you can't claim it again - remove it from the account first.

We need ALL details for us to have a chance at helping.

Re: Arlo Pro 2 will not sync with Smart hub

Savasral — Thu, 27 May 2021 18:02:09 GMT

yes I did that - it has been removed from the previous base station it was tied to

Re: Arlo Pro 2 will not sync with Smart hub

HoneyMarket — Thu, 27 May 2021 23:27:20 GMT

Hi,

I'm curious as to your comment about resetting the camera back to factory settings?

Can you elaborate on that some more? I'm having issues with my own camera...and I would LOVE to be able to reset it back to "factory" settings...as my camera now appears to just be a brick!

Is there some sort of sequence involved with pushing buttons while powering on the camera to do this??