topic Re: System offline again... in Arlo Pro 2

System appearing offline again

Raampage — Mon, 10 May 2021 20:14:36 GMT

Status at status.arlo.com says ALL GOOD!

Well, my internet is ALL GOOD too.

I've tried 3 different browsers, 2 different devices (android app based).

Chrome has quit totally working with Arlo web interface, but Firefox was working.

Now today it and Edge are showing system is offline.

I've got all normal green LEDs on base.

Just ARLO I guess - again.

A. Real. Lousy. Option.

Re: System offline again...

bubbasw — Thu, 06 May 2021 16:53:45 GMT

I am having the same thing this this morning. Wish they would get a larger pipe or fix their servers. I can ping my internet fine also and everything shows as fine. Tried the PC login also as well as rebooting the base. Nogo. . This is an intermittent permanent problem. I wish they designed this so you could either use their servers or bypass it and use your own. I would not recommend this product unless they can fix these intermittent quirks.

Re: System offline again...

bubbasw — Thu, 06 May 2021 16:56:11 GMT

Now it is mysteriously back again........ grrrrrrrrr

Re: System offline again...

WebDancer — Thu, 06 May 2021 18:05:48 GMT

Same here. Access on Android phone is working, but Google Chrome has said offline for 2 hours.

Re: System offline again...

Raampage — Thu, 06 May 2021 20:36:12 GMT

My Chrome just started working again.

I made no changes to anything.

Different browsers show different cameras online and offline.

The app on my android phone shows all are online.

This is just crazy.

All I can say is, it ain't on my end.

Re: System offline again...

Steven_Martin — Fri, 07 May 2021 11:46:03 GMT

Was going to reply to this "Thread" but the "Reply" button has been removed (Re: Base Station keeps going offline) ---> https://community.arlo.com/t5/Arlo-Pro-2/Base-Station-keeps-going-offline/m-p/1820365/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtPQUtYUE1LUFdYTkpOfDE4MjAzNjV8U1VCU0NSSVBUSU9OU3xoSw#M50077

So I'll use this thread instead.

It's just an update to say that after a fortnight of problems that were described on that thread by many....well the last 3 days since ARLO have made changes after a barrage of complaints, my 2 units have not missed a beat & are working perfectly. Even the ZOOM is work like new. Thank you ARLO.

Regards, Steve.

PS....Should I encounter anymore problems I'll notify as I've done in the past.

Re: System offline again...

bubbasw — Fri, 07 May 2021 17:25:16 GMT

This seems to be resolver can we find a way to minimize these brownouts? I mean it is supposed to be a security camera and all. No one minds 2 times a year but this performance is way to frequent..

Re: System offline again...

Dannybear — Sat, 08 May 2021 03:15:33 GMT

The issue needs to be resolved again, just had multiple base stations offline events similar to previous outage.

Re: System offline again...

philhpwd — Tue, 11 May 2021 04:34:07 GMT

Have version 3.2 (2202) software.

Has been working very well till this release.

Now I get the random "offline" issues, sometimes with cameras, sometimes the system.

No issue with internet or base station connection.

Interestingly the system still records when the system says offline? But trying to turn the cameras off when returning home can't be done till they come back online?

I love my Arlo but this is now getting very frustrating.

Re: System offline again...

ShayneS — Tue, 11 May 2021 23:35:10 GMT

Hello,

Are you still experiencing this issue with your base appearing offline?

Re: System offline again...

Dannybear — Wed, 12 May 2021 00:30:46 GMT

@ShayneS

The issue lasted a few hours but has been solid since.
Thanks

Re: System offline again...

Steven_Martin — Wed, 12 May 2021 02:21:35 GMT

On the computer, mostly working fine but -

1. The "Pan & Zoom" is not working again.

2. The "Day & Night" vision button, """While watching LIVE""" still has not been returned to the original format. Please return this feature while watching LIVE.

Re: System offline again...

Steven_Martin — Thu, 13 May 2021 04:34:23 GMT

I should elaborate on the "Pan & Zoom".

It works on the small vision pictures but when you enlarge those pictures, that's then they won't "Pan & Zoom".

Re: System offline again...

ShayneS — Thu, 13 May 2021 17:20:28 GMT

HI @Steven_Martin

Do you mind creating a new thread providing details of the issue you are experiencing with the Pan & Zoom feature.

Thank you