topic Re: Arlo Chime connected to Camera breaks smart notifications in Arlo Pro 2

Arlo Chime connected to Camera breaks smart notifications

damonv — Sat, 05 Dec 2020 15:27:52 GMT

I've tried to use the chime as a doorbell when my front camera detects a person. However, whenever connecting the chime to the camera, the smart notifications no longer work and it triggers on EVERY motion detection making it unusable.

Has anyone had success using the chime with a camera AND smart notifications?

I suspect this is just a bug, and my desired behavior is that I could use the chime only when it detects a person in my specified activity zones. I also suspect that not many people use the chime with the cameras and instead use the chime with the doorbell.

Re: Arlo Chime connected to Camera breaks smart notifications

ShayneS — Mon, 07 Dec 2020 23:44:44 GMT

Hi @damonv

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Chime connected to Camera breaks smart notifications

damonv — Tue, 08 Dec 2020 19:59:12 GMT

Thanks Shayne. I have already contacted support to no avail. All of the standard trouble shooting recommendations were no help. My hope is that someone in the community actually is able to confirm that they have gotten this working successfully. Or if not, then I can just keep my chime in a drawer until the bug is fixed.

Re: Arlo Chime connected to Camera breaks smart notifications

ShayneS — Tue, 08 Dec 2020 20:07:55 GMT

Hi @damonv

Thanks for the info, I will look in to this & see what I can find out. I will provide an update as soon as possible.

Re: Arlo Chime connected to Camera breaks smart notifications

damonv — Tue, 08 Dec 2020 21:01:10 GMT

Thanks in advance for anything you might find!

Re: Arlo Chime connected to Camera breaks smart notifications

Mfrost13 — Sun, 09 May 2021 19:04:10 GMT

I’m having the same issue. I bought a chime 2 yesterday to pair with Arlo pro3 cameras. Does the smart notifications not work? It’s picking up all motion.

Re: Arlo Chime connected to Camera breaks smart notifications

dcfox1 — Sun, 09 May 2021 19:40:11 GMT

@Mfrost13 Can't answer about the chime as this is an old thread and don't use one but do you have the notifications you do not want off in the Smart Notification setting? Or is the problem just when connected to the chime.

Re: Arlo Chime connected to Camera breaks smart notifications

damonv — Sun, 09 May 2021 21:32:48 GMT

I never got it working. Unfortunately I just decided to shelve my Chime.

Re: Arlo Chime connected to Camera breaks smart notifications

Mfrost13 — Mon, 10 May 2021 00:30:21 GMT

We have a Arlo pro 3 at our gate. It currently work great with phone notification. I just have notifications set to people, vehicles, animals. I have all other motion off. Again it works great for phone notifications.

Again with the chime. It’s notifying on every motion while my phone notified correctly.

Re: Arlo Chime connected to Camera breaks smart notifications

ShayneS — Mon, 10 May 2021 16:01:56 GMT

HI @Mfrost13

Is this occurring with the original Arlo Chime or Chime "2"?

Thank you