topic Re: Arlo Pro2 Dual Charger only works intermittently. Neither side wants to charge? in Arlo Pro 2

Arlo Pro2 Dual Charger only works intermittently. Neither side wants to charge?

TonyEast04 — Wed, 05 May 2021 14:11:52 GMT

I have reported case #42460255 and case #42460315. I bought the entire system for ~$800 at Costco with the base, dual charger and 5 cameras, however the dual charger when bought only seemed to charge on 1 side, which was fine, but now neither side wants to charge. Is this a common problem? Costco indicated they only carry the whole system not the individual chargers, do I need to return the whole system back to Costco?

Re: Arlo Pro2 Dual Charger only works intermittently.

jguerdat — Wed, 05 May 2021 13:44:32 GMT

Yeah, the whole system has to be returned unless you can sweet-talk an employee to swap just the charger. Be sure to remove all devices from Settings, My Devices before doing so.

Re: Arlo Pro2 Dual Charger only works intermittently. Neither side wants to charge?

Raampage — Thu, 06 May 2021 16:20:03 GMT

My dual charger did the same thing.

They used to charge up to 100% and get a blue LED.

Then only one side.

Now neither side work.

Just get blinking yellow - and most of the time they are charge around 60-85%

Re: Arlo Pro2 Dual Charger only works intermittently. Neither side wants to charge?

jguerdat — Fri, 07 May 2021 13:17:53 GMT

Swap at the store or use the Contact Support link at the bottom here to use your warranty.