topic Re: Sun glare in Arlo Pro 2

Sun glare

02redcavi — Sun, 02 May 2021 02:06:37 GMT

Just wondering if these false recordings from sun glare will ever be fixed or I should just deal with it draining my battery and never buy arlo products again?

Re: Sun glare

ShayneS — Tue, 04 May 2021 18:03:50 GMT

Hi @02redcavi

Have you tried to adjust the camera angles slightly to see if you can avoid this issue? Are there any recordings of shadows from objects when you experience this issue?

Re: Sun glare

02redcavi — Tue, 04 May 2021 18:24:25 GMT

I haven’t tried adjust the angle but will try that. Whenever they go off it’s when the area gets bright then will dim down

Re: Sun glare

02redcavi — Tue, 04 May 2021 18:55:55 GMT

I tried to post a video but it won’t let me

Re: Sun glare

jguerdat — Wed, 05 May 2021 13:49:21 GMT

Videos have to be linked, not embedded. Use the library and then use the Share capability to copy and paste a link here.

A common mistake is to position the cameras improperly. Too much scene (don't need the sky and many times not the road) as well as trees and bushes that wave around and reflect the sun's IR, leading to false triggers. One solution, after repositioning, is to create a custom mode with lower motion sensitivity for the time period(s) when the sun's IR is an issue. Use the schedule to automate the switching between modes. Test to make sure you still get the recordings you need.

Re: Sun glare

02redcavi — Tue, 11 May 2021 11:48:24 GMT

Also forgot to add that random times my arlo camera will not pick up recordings. I will leave for work in the morning and sometimes it will not pick up me leaving.

Re: Sun glare

StephenB — Tue, 11 May 2021 12:03:07 GMT

@02redcavi wrote:
Also forgot to add that random times my arlo camera will not pick up recordings. I will leave for work in the morning and sometimes it will not pick up me leaving.

Adjusting the camera is often the most effective way to improve motion detection.

The cameras are designed to pick up motion moving across the field of view - so someone walking right up the center of the field of view is often missed. They are also more sensitive to motion at the bottom of the field of view.

There are some tips here: https://kb.arlo.com/37/How-do-I-position-my-Arlo-wire-free-camera