topic Re: Firmware status could not be checked in Arlo Pro 2

Firmware status could not be checked

kevchi529 — Fri, 30 Apr 2021 19:30:26 GMT

Running into this issue last night. Seems like common issue, bur no resolution.

Did reset, Did Power Cycling, Lights are green, all wire checked. Speed checked, everything the tech support asked for the 2 hrs on the call was done and yet no one can resolve this issue.

If firmware status can not be checked, the base remains offline and doesn't allow me to add any cameras...

NEED HELP!

Re: Firmware status could not be checked

Potski — Sat, 01 May 2021 11:04:54 GMT

I have the same problem. I have two basestations. The VMB4000 that has problems and the VMB4540 that has no problems.

The VMB4000 keeps hanging on 'updating firmware'. After trying different network setups it still does not work.

Please find a resolution?

Re: Firmware status could not be checked

ShayneS — Tue, 04 May 2021 17:40:54 GMT

Hello,

Are you still experiencing this issue with your base station offline?