topic 7th day video keeps getting deleted and only keeps 6 days in Arlo Pro 2

7th day video keeps getting deleted and only keeps 6 days

IshmaelB — Tue, 27 Apr 2021 18:24:31 GMT

For the umpteenth time, Arlo deletes 7th day videos and only keep 6 days.

This violates the 7 free days of video storage promised,

Arlo Support claims this is cloud behavior, making room for upcoming day.

When Netgear still owned Arlo, you sometimes used to get 8-9 days.

I saw posts on a closed thread back in Aug 2019. So this is not a new problem.

I can attest this crops up again and again.

Anyone else getting this issue?

SAub — Mon, 26 Apr 2021 21:50:23 GMT

I have 7 days now. Never noticed in the past that only 6 days were kept. I'll keep an eye on it.

JessicaP — Tue, 27 Apr 2021 18:24:03 GMT

Hi IshmaelB,

Let me reach out to you via private message to gather more information from you.