topic Image pixelating on Pro 2 in Arlo Pro 2

Image pixelating on Pro 2

Paulmos — Sat, 24 Apr 2021 17:42:30 GMT

Re: Image pixelating on Pro 2

Dannybear — Sat, 24 Apr 2021 21:46:19 GMT

Can you provide a video to better describe the pixelation?

Is the camera externally powered and if so will it resolve if you remove power for a few minutes and reapply?

Re: Image pixelating on Pro 2

Paulmos — Sat, 24 Apr 2021 22:38:54 GMT

It is externally powered. I have turned it off using the software function in settings. This along with doing a software restart of the base station will eventually restore the normal video. This is one of two cameras I have. The other camera has never done this.

Re: Image pixelating on Pro 2

StephenB — Sat, 24 Apr 2021 23:07:07 GMT

@Paulmos wrote:

This is one of two cameras I have. The other camera has never done this.

Try swapping them and see if the problem moves with the camera or stays with the location.

Re: Image pixelating on Pro 2

Paulmos — Sat, 24 Apr 2021 23:26:48 GMT

I will. Thanks.