topic Re: Can't authenticate with secondary account in Arlo Pro 2

Can't authenticate with secondary account

ickyfehmleh — Sat, 03 Apr 2021 00:15:14 GMT

As of earlier today I am unable to authenticate with my secondary account that I use to download the Arlo videos. Trying to authenticate to arlo.com with those credentials leads to a spinning 'wait' sign and no authentication. There have been no emails from arlo.com on this secondary account -- it randomly stopped working earlier today with no reasons given.

Re: Can't authenticate with secondary account

ShayneS — Thu, 08 Apr 2021 00:16:58 GMT

Hi @ickyfehmleh

Are you still experiencing this issue with authentication? Are you using a granted access account?

Re: Can't authenticate with secondary account

ickyfehmleh — Thu, 08 Apr 2021 00:45:33 GMT

@ShayneS -- yes, still experiencing the authentication issue and yes it's a granted-access account.

When I try to login as this account via arlo.com I get a perpetual spinning circle. I haven't debugged the call at all to try to track anything down beyond that.

Re: Can't authenticate with secondary account

ShayneS — Thu, 08 Apr 2021 18:49:45 GMT

Is it possible to try to remove the granted access and re add it, then try and login once more?

Re: Can't authenticate with secondary account

ickyfehmleh — Thu, 08 Apr 2021 19:01:21 GMT

@ShayneS -- tried that, I still get the Spinning Authentication Wheel of Death when attempting to login via the website. Additionally my download script still reports authentication failed.

Re: Can't authenticate with secondary account

ickyfehmleh — Thu, 08 Apr 2021 19:07:15 GMT

@ShayneS -- I just signed up a new account using a different email address and cannot download any of the arlo videos even after granting access. My script reports "authentication failed".

Whatever you guys changed broke everything.

Re: Can't authenticate with secondary account

ShayneS — Thu, 08 Apr 2021 20:42:24 GMT

Does this occur on other browsers as well?

Re: Can't authenticate with secondary account

ickyfehmleh — Thu, 08 Apr 2021 20:46:39 GMT

@ShayneS -- I've tried Firefox/Linux, Chrome/Linux, Firefox/Windows, and Chrome/Windows.

Re: Can't authenticate with secondary account

ShayneS — Thu, 08 Apr 2021 20:53:52 GMT

I see, thanks for the update, Please contact the Support Team to further investigate this issue with your authentication. You will find several options for contacting support in the provided link. Arlo Tech Support