topic Re: Alarm silence banner does not appear in the app in Arlo Pro 2

Alarm silence banner does not appear in the app

Arloappisbuggy — Sat, 27 Mar 2021 19:19:04 GMT

The "siren is active, toggle switch to deactivate" red banner does not appear in the app when the siren is activated by motion detection. The only way I can silence the alarm is to manually activate the siren in the app, only then do I get the banner mentioned before to turn off the siren. I am using Andriod 11 with the app version 3.1_28345 released 3/16/21. The last time that this was working correctly for me was back when Android 8 or 9 was the latest, and then after the app was updated one time, it started not showing the banner. Does anyone know a way to get the app to work correctly? Also, is this feature working correctly for some? Almost forgot, when the lawn service cuts my lawn, several motion events are detected close together, and after about 5 or 6 in a row, the banner does appear like it should. Strange.

Re: Alarm silence banner does not appear in the app

Arloappisbuggy — Sat, 27 Mar 2021 19:37:57 GMT

I also forgot to mention that if I have the Arlo app open when motion triggers the siren, the "siren is active, toggle switch to deactivate" banner will appear correctly. Of course, the Arlo app is usually running in the background when a motion event triggers the siren, and then when I open the Arlo app the "siren is active, toggle switch to deactivate" does not appear like it should.

Re: Alarm silence banner does not appear in the app

ShayneS — Tue, 30 Mar 2021 17:43:34 GMT

Hi @Arloappisbuggy

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support