topic Water inside the Arlo Pro 2? Replaced battery but not working anymore? in Arlo Pro 2

Water inside the Arlo Pro 2? Replaced battery but not working anymore?

JimSea — Mon, 29 Mar 2021 18:06:38 GMT

One of my Arlo Pro 2 cameras appeared as offline in the app. Thought I may have missed low battery warning, but when I opened the camera I discovered water inside. Replaced battery with fully charged spare battery and the camera is not working. Also, when I put the battery that was in it on the charger the amber charging light does not illuminate. Any chance that giving them time to dry out will work, or do I have a worthless camera and battery?
Thanks

Re: Arlo Pro 2 water leak

StephenB — Sun, 28 Mar 2021 10:26:39 GMT

@JimSea wrote:
Any chance that giving them time to dry out will work, or do I have a worthless camera and battery?

I'd let the camera dry out, and then test it with a battery from one of your other cameras.

The battery might be a loss, but it also might be fully discharged. You could try this: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do But I'd make sure the camera is working first.

Re: Arlo Pro 2 water leak

TomMac — Sun, 28 Mar 2021 14:24:47 GMT

PS... the rice trick ( just like a cell phone ) will speed up the drying out

check seal on door

Re: Arlo Pro 2 water leak

JimSea — Sat, 17 Apr 2021 14:08:28 GMT

After letting the camera and battery dry out for 10days the battery will charge. The camera will not sync. The light flashes blue and orange. I have attempted numerous times to sync with no success.

Re: Arlo Pro 2 water leak

jguerdat — Sun, 18 Apr 2021 13:41:07 GMT

That sounds like a firmware update is occurring. In any event, remove the camera from Settings, My Devices before trying to sync. If no good, use the Contact Support link at the bottom here to use your warranty.

Re: Arlo Pro 2 water leak

JimSea — Sun, 18 Apr 2021 15:45:26 GMT

I did remove device and attempted to sync, but camera flashes orange-blue. Cameras are a few years old, so pretty certain I am out of warranty. Thanks.

Re: Arlo Pro 2 water leak

dcfox1 — Sun, 18 Apr 2021 17:13:17 GMT

Even out of warranty they can walk you through trouble shootings steps, can't hurt except your time on hold.