topic Re: Arlo Pro 2 stop recording. Need to reset entire system to have it working again. in Arlo Pro 2

Arlo Pro 2 stop recording. Need to reset entire system to have it working again.

stevedallas — Fri, 26 Mar 2021 14:21:42 GMT

I have 5 camera is connected to my base almost everyday there will be 1 or 2 camera stopped recording video. Everyday I have to reset the entire system to get this working again. It just keeps re-appearing everyday, every hours. Any solution?

Re: Arlo Pro 2 stop recording

jguerdat — Fri, 26 Mar 2021 13:31:57 GMT

By reset do you mean a power cycle or removing and resyncing everything? It could be a signal strength and/or quality issue - is it always the same cameras? Have you tried moving the base away from the router as well as swapping cameras around to see if it's the cameras or locations?

Re: Arlo Pro 2 stop recording. Need to reset entire system to have it working again.

PhilipRosa — Sat, 27 Mar 2021 14:14:51 GMT

I have the same problem!
One Camera is not recording anymore, I've tried to resync it but it's the same problem

I have also removed the camera from the basestation and installed in again by sync it. Same problem

Re: Arlo Pro 2 stop recording. Need to reset entire system to have it working again.

JessicaP — Mon, 29 Mar 2021 17:55:51 GMT

Hi PhilipRosa,

If you have problems where your camera won't record even after removing the camera off your Base Station, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.