topic Re: Base Station VMB4000r3 periodically going offline in Arlo Pro 2

Base Station VMB4000r3 periodically going offline. Always have to reboot Base Station and router.

Roybatty — Fri, 26 Mar 2021 14:21:00 GMT

Hi,
My Arlo VMB4000r3 is connected directly to the router and has one Pro2 camera attached wirelessly.
About every 4-5 hours the Base Station drops the internet connection (central light goes off) and everything in the iOS app appears offline. The router is still working fine for all other devices.
In order to rectify it I have to reboot the Base Station and the router.
Base station is running the latest firmware.
Any help appreciated.
Thank you.

Re: Base Station VMB4000r3 periodically going offline

jguerdat — Fri, 26 Mar 2021 13:29:45 GMT

Try a different router port and cable although I'm not sure they will help. The lack of any color Internet LED means the connection to the router is totally lost which could be either a base or router problem.

Re: Base Station VMB4000r3 periodically going offline

Roybatty — Fri, 26 Mar 2021 16:24:09 GMT

Thank you for the reply. I’ve tried a different router and swapped cables etc, but the same problem remains.

Re: Base Station VMB4000r3 periodically going offline

jguerdat — Sat, 27 Mar 2021 12:53:19 GMT

Sounds like it could be the port on the base. Use the Contact Support link at the bottom here. Something I just learned is that if you use the Live Chat link there a troubleshooting flow pops up that may provide solutions. If not, continue to a live person.