topic Re: Password Issue in Arlo Pro 2

Password Issue

JTBAZ — Fri, 19 Mar 2021 22:20:18 GMT

The past 2 days I've received about 12 emails allegedly from Arlo support claiming I requested a password change. The emails include a link to change my password. I have 2 concerns...I didn't request to change my password and I never clink on a link in an email to update account information. I contacted Arlo support and they seemed to think the emails are legit. I'm not convinced they are. Anyone else experience the same thing?

Re: Password Issue

dcfox1 — Fri, 19 Mar 2021 22:28:42 GMT

Your password worked here. Is it working on App and Web Portal? If so It may be a scam and I would ignore it.

Re: Password Issue

JTBAZ — Sat, 20 Mar 2021 00:38:49 GMT

Yeah, password works fine. And it's a very strong password. I think it's a scam. Just not sure why Arlo thinks it's legit. Kind of disconcerting.

Re: Password Issue

jguerdat — Sat, 20 Mar 2021 13:18:24 GMT

Have you checked the email headers to see if the emails are actually coming from Arlo?

Re: Password Issue

JTBAZ — Sat, 20 Mar 2021 15:57:46 GMT

Yeah, I checked that. It said it was coming from Arlo.com. The Arlo rep said it was their email address. I don't know. Maybe they're having some issues