topic Re: Email that says “one time authentication“? in Arlo Pro 2

Email that says “one time authentication“? Includes 6 or 7 numbers, what is this?

LunaTic2019 — Fri, 12 Mar 2021 17:20:02 GMT

I received an Email from Arlo that says “one time authentication code“?
In the email it had a code that included about 6 or 7 numbers.
I’m just trying to figure out what this would be about.
When I go to recordings on the day I received the email, there are only 6 recordings from the whole day where typically there are 100+ recordings. My Arlo system has been installed for more than a year.

Re: Email that says “one time authentication“?

jguerdat — Fri, 12 Mar 2021 14:06:13 GMT

The one time authentication email is due to use of 2FA on an untrusted device (typically a computer). Do you have 2FA set up? Are all devices that use the app set as trusted? As yet, a computer isn't trusted so all use of it will cause that email (which can be changed to a text if you wish in the 2FA settings).

This wouldn't have anything to do with the number of recordings. Do you happen to have a filter set in the library?