topic Firmware update charge for $99?? in Arlo Pro 2

Firmware update charge for $99??

jeevabaski — Fri, 05 Mar 2021 15:11:58 GMT

I have brought the camera in August and the camera and door bell went offline and when I reach to customer care and they asking $99 to update the firmware . Its like hidden charges ?

Re: Firmware update charge ?

dcfox1 — Thu, 04 Mar 2021 18:23:39 GMT

You searched for Arlo support and got a scam number. Use the Contact Us link below for the correct number.

Re: Firmware update charge ?

jeevabaski — Thu, 04 Mar 2021 18:27:53 GMT

Can share the Arlo customer care number here

Re: Firmware update charge ?

dcfox1 — Thu, 04 Mar 2021 18:33:30 GMT

The link for the number is at the bottom of this page. Just scroll down below my post and click "Contact Us". It will show the number.

Re: Firmware update charge ?

JessicaP — Fri, 05 Mar 2021 15:13:27 GMT

Hi jeevabaski,

To add on, read this article to help how to avoid any other Arlo support scams: How can I avoid Arlo support scams?