topic Arlo App changed? in Arlo Pro 2

Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

kgmitton — Mon, 01 Mar 2021 15:35:16 GMT

I now get a pop up ad each time I log in or switch to my devices page. Add is selling 30 days cloud recording, etc. I did not get this at all until I set up a friend's new arlo system using my computer (not sure if the 2 things are related or not). I'm running the app on my MacOS desktop.

There is no option to forever stop showing -- only options are Try later, Do a free month, or enter Arlo smart code.

Help!!! This is REALLY annoying.

Re: Annoying popup every time I log in or switch devices on desktop app

alchemist50 — Fri, 26 Feb 2021 05:44:15 GMT

I started seeing the same thing yesterday on the desktop web portal, but not on the Android app. They obviously redesigned the web portal, it looks somewhat different than before. Yes, very annoying! Every time I access a different camera the popup appears. Please Arlo, disable this!

Re: Annoying pop-up on arlo app library (No Subscription)

valglad — Sat, 27 Feb 2021 03:25:56 GMT

The free trial pop up started today. Please remove it. Every time I switch between Library and Devices -- this pops up on top of my cameras views.

It has no option of being disabled

I access my account via PC

Re: Annoying popup every time I log in or switch devices on desktop app

cl998 — Sat, 27 Feb 2021 17:45:10 GMT

Stupid stuff like this pop-up concerns me about the future of the Arlo platform. Obviously they are making changes without using common sense or soliciting feedback from real users of the product.

ad pop up

Nanlee — Sat, 27 Feb 2021 23:52:16 GMT

Why is there an ad for a free trial every time I log on?This is very annoying, also thinking of dumping ARLO because the two set verification is a pain in the neck !!!!! Please take the ad OFF of my log in.

Arlo Subscription Ad Every Time I Log in to See Activity

JohnGoogelaar — Sun, 28 Feb 2021 13:24:42 GMT

I have an original Arlo camera plus the first Pro version. I use my Chrome browser in Windows 10 to access the Arlo site to check my alerts. I noticed a new Arlo logo at sign in this week and now I also get an ad to subscribe to an upgraded service whenever I sign in. I have to click past the "maybe later" button every time I log in.

I don't want the upgraded service and my cameras don't even support all the new features.

I don't mind being the service being offered to me from time to time, but at every sign on is TOO MUCH. This is driving me crazy. How can I prevent the ad from popping up EVERY TIME?

Re: Advertising when app opens???

Rainat — Sun, 28 Feb 2021 15:21:11 GMT

Is their a fix for these Pop Ups? Only option is to click "Maybe Later" and every time I open arlo.com through Chrome it pop ups....blocks my camera view. Even if i go to library then go back to devices it's pops up again!!

Re: Annoying popup every time I log in or switch devices on desktop app

HazelsNuts — Sun, 28 Feb 2021 21:49:30 GMT

Add me to the list of people who are annoyed by this persistent browser popup (Shown below). At the very least there should be a "NO THANKS, DON'T SHOW THIS AGAIN" option.

Can't Stop Advertising Screen on Login

PeytonClara — Mon, 01 Mar 2021 07:48:05 GMT

I have the original Arlo cameras and use my Chrome browser with Windows 10 to access Arlo alerts. Recently I noticed a new Arlo logo when I signed in. Since then, I have to click "maybe later" to click through an ad for an upgraded Arlo subscription every time I sign in.

My older cameras don't even support a lot of the features they have with the upgraded subscription and I don't want to start paying a monthly fee now!

I don't mind seeing an ad once in a while, but to get it every time is driving me crazy! I tried Ad-block but it doesn't work well with this pop-up. There is no solution on the Arlo support site that I can see. Just a few complaints.

Has anyone been able to stop/suppress this sign-in ad?

Re: ad pop up

michaelkenward — Mon, 01 Mar 2021 10:29:43 GMT

@Nanlee wrote:

....also thinking of dumping ARLO because the two set verification is a pain in the neck !!!!!

Just turn that off.

It may be some time before the images land. To ensure that you aren't posting anything naughty, an Arlo moderator has to approve the pictures.

You can attach images to messages without any delay.

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

JessicaP — Mon, 01 Mar 2021 17:44:58 GMT

To everyone who is seeing this pop-up show up, try using a different browser and clear the pop-up and see if that returns. Also clear your cache and cookies on your browser to see if that helps as well.

UPDATE: The development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Arlo Smart sign up pop up in browser

mrogers0430 — Tue, 02 Mar 2021 17:29:16 GMT

For the last week I've been getting a pop up asking if I wanted a 1 week trial of Smart. I don't want but the pop up continues to come, even after I click on the "Maybe later" link, the pop up returns immediately and every single time I move from one camera to another in the browser. This needs to be turned off, or at least correct it to honor my using the "Maybe later" link - it's extremely annoying and makes using a browser for Arlo a very unpleasant experience.

Re: ad pop up

rupert2005 — Mon, 01 Mar 2021 19:21:57 GMT

Yes I agree ,How do you get rid of this ad ?

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

kgmitton — Mon, 01 Mar 2021 19:31:08 GMT

using a different browser and clearing history, cache, etc doesn't resolve issue. (I've tried Chrome and Safari on a Mac)

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

kgmitton — Mon, 01 Mar 2021 19:31:50 GMT

different browser and clearing cache, cookies, history, etc doesn't resolve the problem

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

kgmitton — Mon, 01 Mar 2021 20:14:06 GMT

doesn't help.... 2 different browsers, cleared history, cache, cookies

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

HazelsNuts — Mon, 01 Mar 2021 20:56:21 GMT

I have cleared the cache and cookies, restarted the browser after doing so and then switched browsers completely but the problem remains. I have tried on both Microsoft Edge (which comes standard with Windows 10) and Opera.

Add this to the constant need to input a 2FA code EVERY time I use my PC browser for checking Arlo activity (because there's no way to add my PC as a trusted device) and I totally regret buying Arlo cameras.

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

dcfox1 — Mon, 01 Mar 2021 21:00:55 GMT

@HazelsNuts wrote:

I have cleared the cache and cookies, restarted the browser after doing so and then switched browsers completely but the problem remains. I have tried on both Microsoft Edge (which comes standard with Windows 10) and Opera.

Add this to the constant need to input a 2FA code EVERY time I use my PC browser for checking Arlo activity (because there's no way to add my PC as a trusted device) and I totally regret buying Arlo cameras.

Just turn off 2FA.

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

kgmitton — Mon, 01 Mar 2021 21:12:37 GMT

what is surprising is that I have not had to put in a code each time i use the desktop. I did turn off the authentication and recall they said we had to use it but it hasn't been enforced for me (Mac desktop app)

Re: Pop Up showing "The Best View Around With Best Plan Around" keeps popping up

dcfox1 — Mon, 01 Mar 2021 21:17:42 GMT

Yea I turned it off but had it set up before I did it.