topic Re: Cannot access microphone remotely in Arlo Pro 2

Cannot access microphone remotely

pjanus — Wed, 17 Feb 2021 17:42:33 GMT

Hi i cannot access arlo pro2 micropohone remotely ie from out of home wifi network; i can access microphone only when i am using the same wifi network; kindly please advise as this is pretty serious problem for me thanks!

Re: Cannot access microphone remotely

ShayneS — Wed, 17 Feb 2021 17:41:55 GMT

Hi @pjanus

I was not able to replicate this issue as described. I have a few questions for you

May I ask which App (Android/iOS) as well as App Firmware Version you are experiencing this issue with? **Please make sure you are updated to the latest version of the Arlo app.
Have you tried to reboot the camera by removing > Re-inserting the battery?

Re: Cannot access microphone remotely

janusp — Wed, 17 Feb 2021 18:03:17 GMT

Hi, I use IOS. app ver Arlo ver 3.0 (1988) released 5 Feb 2021.

I have not rebooted the camera

Re: Cannot access microphone remotely

ShayneS — Thu, 18 Feb 2021 17:52:06 GMT

I was not able to replicate this issue with the iOS Arlo app Version 3.0 with an iPhone 12 running iOS Version 14.4

Can you make sure you are on v14.4 & reboot your Pro 2 camera with the steps provided above.

Re: Cannot access microphone remotely

Jameson51 — Thu, 18 Feb 2021 05:28:07 GMT

Did you have a fix on this issue? Facing same issue but no response from anyone and couldnt find this topic troubleshooting in google.

Re: Cannot access microphone remotely

ShayneS — Thu, 18 Feb 2021 17:53:19 GMT

Hi @Jameson51

Do you happen to have all the updated App & iOS versions in the previous post as well?

Re: Cannot access microphone remotely

janusp — Sat, 20 Feb 2021 10:16:49 GMT

Hi, works now! Thanks. Seems that update worked.