topic Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan in Arlo Pro 2

Wife can no longer access after forced 2FA

arlo3421 — Wed, 27 Jan 2021 19:16:32 GMT

Forced to use their 2 step verification, now unable to have my wife access.
Tried a dozen times to grant access but it doesn't work.
Piece of junk now.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

jguerdat — Sat, 23 Jan 2021 15:14:58 GMT

I added my wife's 2FA with no issue. Are you trying to grant access in the first place or get her going with 2FA on an existing account?

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Sat, 23 Jan 2021 16:23:42 GMT

I have tried to grant access but all it says is pending. She never received any email notification.
So I tried another email she uses but again no contact, just reports pending.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

jguerdat — Sun, 24 Jan 2021 14:30:31 GMT

You checked the spam folder? What email providers?

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Tue, 26 Jan 2021 03:52:09 GMT

Yes, nothing in spam folders. She has a gmail and a Comcast email account.
Nothing.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Tue, 26 Jan 2021 04:09:20 GMT

She got the invite on the laptop, Comcast account.
No good though. She needs access with one of those apple phones.
Sent many invites, bit it seems to be a problem with apple phones and gmail.
Shock, yea. Tried to get her to use a real phone. Arlo needs to fix their problems as usual, again.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

ShayneS — Tue, 26 Jan 2021 17:43:11 GMT

Hi @Stupidarlo

I would like to look in to this for you, do you mind sending me a PM with the granted access users email you are trying to add?

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Tue, 26 Jan 2021 17:50:04 GMT

Hi, sure, here email on here iphone is xxxxxx@gmail.com.
We get the invite on the laptop, but she needs to access with phone. The iphone never sees the invite.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

ShayneS — Tue, 26 Jan 2021 17:50:28 GMT

@arlo3421

Thank you, I will provide an update as soon as possible.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Tue, 26 Jan 2021 18:55:55 GMT

Thank you for the help.

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

ShayneS — Wed, 27 Jan 2021 17:14:27 GMT

Hi @arlo3421

I was not able to locate the exact cause of this issue you are experiencing. Customer support will be able to provide further assistance. Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Since forced to accept the 2 step verification, my wife can no longer access. Sorry lousy compan

arlo3421 — Wed, 27 Jan 2021 17:25:35 GMT

Arlo does not offer any support unless you buy into one of the pay plans.
All support links greyed out.
That's why I ended up in this chat thing.
Guess it's just time to give up on Arlo if they won't support it.
I need to get a real security system.

Re: Wife can no longer access after forced 2FA

ShayneS — Wed, 27 Jan 2021 19:20:07 GMT

Hi @arlo3421

I'm not sure where that information is coming from or why the support options are not available. You still have the option to contact support, you might want to try a different browser. for convenience, you can also use the Arlo app to create a support case or contact customer support in general.

Additionally, I have created a case for you regarding this issue with your wife not being able to login. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference:

42249094