topic Re: Not able to give access to a new user ("We're sorry, Arlo is currently unavailable") in Arlo Pro 2

Not able to give access to new user. ("We're sorry, Arlo is currently unavailable") How to resolve?

Bultep — Fri, 15 Jan 2021 15:57:28 GMT

Hi,

I try to give access to my camera's to an extra user since july.

Unfortunately, on orange banner apears, mentionning "We're sorry, Arlo is currently unavailable. Please try again later."

Can someone give me some information how I can solve this issue?

thank you

jguerdat — Thu, 14 Jan 2021 14:18:55 GMT

If rebooting the phone and reinstalling the app doesn't help, try the web client.

Bultep — Thu, 14 Jan 2021 15:06:57 GMT

Tried all these options. Nothing worked

jguerdat — Fri, 15 Jan 2021 14:41:23 GMT

Use the Contact Support link at the bottom here.