topic Re: can not add device in Arlo Pro 2

Arlo Pro 2 Base Station is Offline. All device is removed. Cannot add any device. How to fix?

lewis123454321 — Fri, 08 Jan 2021 17:23:00 GMT

Hello.
My arlo Pro 2 base station is offline. And now all device is removed. I can not add any device including base station. How can i fox this problem? Thanks

Re: can not add device

jguerdat — Fri, 08 Jan 2021 14:29:32 GMT

It would probably be fastest to remove all devices in Settings, My Devices. Optionally, hold the base reset button for >10 seconds, until the LEDZs flash amber. Let the base reboot and claim it normally using the Add New Device in Devices. Then sync the cameras.

Re: can not add device

lewis123454321 — Sun, 10 Jan 2021 18:25:30 GMT

I did reset base station already, but the problem still exsist.

Re: can not add device

jguerdat — Mon, 11 Jan 2021 14:13:43 GMT

Did you also remove it from Settings, My Devices? If it's still in your account you can't add it again.

What are the LEDs on the base showing?

Re: can not add device

lewis123454321 — Mon, 11 Jan 2021 15:59:44 GMT

There is no device on My Device page. All have been removed. I can not add the base station even.
The LED shows as follows: Left GREEN solid, Middle GREEN solid, Right AMBER solid.

Until now, I can not add any device including the base station.

Re: can not add device

jguerdat — Tue, 12 Jan 2021 16:50:37 GMT

The Camera LED being amber means the base needs to be claimed. You said you reset the base but you didn't indicate how. You need to hold the reset button for >10 seconds, until the LEDs flash amber. Let it reboot and try again.

If that fails and you're using the app on your own WiFi, not cell service as well as no VPN active, it would seem to be a hardware problem. I had this once - all appeared like it should work but I couldn't claim the base. It was just a bad one so I used another. Use the Contact Support link at the bottom here.