topic Re: Detection alert received but no cloud recording available? in Arlo Pro 2

Detection alert received but no cloud recording available?

KennethB — Tue, 15 Dec 2020 15:54:07 GMT

Detection alert received but no cloud recording available?

Re: Detection alert received but no cloud recording available?

ShayneS — Wed, 16 Dec 2020 17:10:59 GMT

Hi @KennethB

is this recoding missing on the Arlo app and on the web portal?

Re: Detection alert received but no cloud recording available?

KennethB — Wed, 16 Dec 2020 17:20:26 GMT

Hi ShayneS,
The recordings showed up several hours later in the IPhone App.
Not sure if it was missing in the Web Portal at the time of the alert l to be honest.
Thx.

Re: Detection alert received but no cloud recording available?

ShayneS — Wed, 16 Dec 2020 18:41:12 GMT

Thank you for the update, please let me know if you have any other questions.

Re: Detection alert received but no cloud recording available?

kc4ydx — Sun, 20 Dec 2020 06:51:24 GMT

I've been seeing the same problem as well. Front and back cameras reported moition several times at night with no recordings, within minutes of each other. Moition sensitive lights are all on as well.

Re: Detection alert received but no cloud recording available?

ShayneS — Mon, 21 Dec 2020 22:37:21 GMT

Hi @kc4ydx

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Detection alert received but no cloud recording available?

dstryr — Wed, 23 Dec 2020 22:21:46 GMT

Same issue, have restarted the base station. Can not see recordings for at least the last 4 days, maybe 5.

Also, can not see recordings on either my desktop or iPhone SE. I have deleted the app on my phone and reloaded with no change.

Re: Detection alert received but no cloud recording available?

ShayneS — Mon, 28 Dec 2020 17:59:32 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support